Moss Grove Surgery 15 Moss Grove, Kingswinford DY6 9HS

"I’ve been a member of these doctors for 6.5 years and never had a bad experience. Not even through covid. Staff have always been helpful and friendly. Call wait times sometimes a little on the longer side but absolutely cannot blame the staff for this. Whilst being based at this surgery I’ve had 2 pregnancies (a singleton and twin pregnancy) both times my experience with visiting the community midwife has been great. Many appts for my children over the last 3/4 years and they’ve again been amazing with accommodating same day appts no problem, friendly on phone and face to face, some of the best GPs I’ve ever seen - so thorough, friendly and understanding. Honestly I cannot speak highly enough of them!"

"I have been registered with Moss Grove Surgery since I was an infant and I have to say I am now at the point of giving up on the post covid shambles this surgery has become. I was unable to see a doctor originally but a practice nurse who was able to prescribe treatment and advised I should have a chest x-ray plus full blood tests which I have duly had . He advised I should make an appointment to see him about a week after my blood test. I have been on hold for 25 minutes today as the website for this surgery seems to be permanently “closed due to too much traffic” so that’s an option already ruled out. I finally got through only to be told that the nurse will be on leave for two weeks and I will have to phone on the day to get a doctors appointment. I said id come in and book but was advised this is not an option as it is now the surgery’s practice not to book appointments at reception?? If it the hope that’s people will give up or go private then well done. There is no reason why we cannot go back to pre covid practises. Also I am the primary carer for my 89 year old Mother ..how would she cope unable to hear , unable to make appointments , . ?Who is the practice manager , who is making these decisions. /Disgraceful"

"I’ve been with Moss Grove for many years and wanted to see a doctor, So I emailed them after doing a Google search and was surprised at the low star rating, at 9.30 the email went, 9.52 the surgery called me and said they could see me at 2.20. So within five hours I received excellent service from the doctor I saw, he explained everything to me in detail. This is despite me stating it wasn’t urgent and I would have been happy to have been seen in the next few days. I felt the rating a little unfair and if you follow the system the practice is 5 star."

"For people that have a job and work for a living this practice makes it extremely difficult to get an appointment when you need to see a doctor rather than clogging up A&E! This whole system of ring on the day is pathetic, you ring at 8 join a cue then get cut off, eventually when you do get through they have no appointments left at 8.25. I’m not being funny but where is the harm in planning an appointment for a day off in advance if it’s not an emergency? Therefore leaving slots for people that need a doctor that day available? My condition has now got alot worse as you wouldn’t book me an appointment sooner, so I’ll have to go to the hospital and clog up the system even more, something which I thought you would be aware of! So this is just a little Thankyou from me for being so amazing!!"

"I joined Moss Grove in 2021. I have nothing but respect for this GP facility. They operate an online email system to easily email your GP for none urgent cases. The GP gets back to you either by email or requested communication. Fantastic facility. I have recently had the need to use the practice nurses on a daily basis for 4 weeks, all on the practice nurse team have been amazing and caring I really can't thank them enough for their every day service."