Strand Motor Company Ltd 156 Handcroft Road, Croydon CR0 3LE

"This garage is a scam. Booked my car in for over heating but rather they messed with my heating in the car. Couldn’t get heating it was In summer. Called to complain but the boss told me it’s summer so l don’t need heating What a ridiculous response l was me almost £600 and messed my car up. Nothing was repaired on my car Don’t go there"

"My car was booked in to this garage for 8:30 by my warranty company. I arrived and parked by the workshop. Unimpressed to see a long flight of stairs which were not disable friendly. The reception smelt and was in a run down and poor condition. The man in reception was on a call so I waited patiently. After his call ended I explained politely why I was there and the referral company, the.man responded by saying he did not work with that company but called a similar name stating they worked with them. I had the email booking and offered to show him. He said he didn't need to see it and that my car was not booked in which conflicted with my email. After a long 8 minutes of going back and forth I walked from reception to the foyer to call my car company. They confirmed that the my warranty company and the one the garage man stated were in fact the same company as I suspected.. The reception man heard this and approached me requesting my Reg number while I was still talking on the phone. I was on hold when the man stood in front of me picking at his nose. I was horrified and requested he used hand sanitiser. He responded he was not taking my car as I ignored him when he could clearly see I was still on the call. The warranty company luckily was privy to all said he would escalate to their complaints department and remove this garage from their approved list of garages. As I left and walked back to my car I was told that the technician who would have worked on my car was on holiday hence there was no one there to work on my car. Clearly the reception threw the gaslighting book at me knowing they should not have booked in my car in the 1st instance."

"Reliable, quick and honest. Been bringing my cars here for over 5 years, always friendly and go the extra mile. William is fantastic and I’ve recommended Strand to a number of friends who have all been very happy with the service they received. Five stars indeed!"

"My warranty company recommended i use this company when I had engine troubles. It took them over 8 weeks to diagnose and fix, despite my regular phone calls after 2 weeks of them having my vehicle. Fed usual rubbish, promises of phone calls back, none were forthcoming. It wasn't until I actually went there and spoke to them in person that things actually started happening, and lo and behold a few days later my car was finally repaired. I would never use again, even though my warranty company payed the bill"