Oak Furnitureland Holden Ing Way, Leeds, Batley WF17 9DT

"The delivery dates which they quote are rubbish. I received a message to say that my order could be delivered early, then 3 days before the new date they sent me another message saying that one part of the order would be another 4 weeks before delivery."

"I wouldn't order from here. The delivery man couldn't be bothered to take the furniture off the truck due to deeming the stairway too narrow. When receiving a refund they tried to hold £180 of my money due to return and delivery cost. Managed to get £80 back of my money as a "good will" token. Lovely, cheers for giving me £80 of my own money back much appreciated. Still yet to receive the rest, absolutely robbery and especially in a cost of living crisis. Despicable."

"In-store shopping was pleasant and salespeople weren’t too pushy. We were happy with our ordered items and paid extra for the premium delivery. However, offering this delivery option during supply chain holdups and materials shortages is disingenuous. By all means, I’m not faulting anyone for this situation, however delivery dates for both orders have been pushed back some times just hours before the scheduled and rescheduled delivery dates. For our kitchen items we ordered in September, we had a 6 week guarantee that turned into beginning of December, which was rescheduled once. For our bedroom items ordered in October they are arriving after Christmas now having been rescheduled three times. Customer service agents on the phone have been great, but placing them at them forefront of answering customers questions for the company over-promising and under-delivering is unfair and cruel. Many people will be frustrated at being told items will arrive after Christmas or at inconvenient times during the holidays and that they won’t have a table or a bed for when guests come to visit. Invest in more stable processes so agents on the phone don’t bear the brunt."

"Walked into Birstall store and we were greeted politely then left to make our selections. When we were ready Brin helped us with our options and then processed our order quite professionally. Nice chat throughout the whole purchasing process made this an A1++ experience worthy of five stars. Cheers Brin, nice one."

""You ok there?" Yelled from 25 feet behind me. "Yes thank you" I replied. "I wasn't taking to you" in an aggressive manner, was the reply. Turns out it was an elderly salespersons with a Michael Fabricant style yellow wig quite poor attempt at flirting with another member of staff."