Halfords Autocentre Beckenham 91-99 Elmers End Road, Beckenham BR3 4TJ

"Called to see if they could do a MOT retest the next day, told yes come down at 8am they will do it, get there, car is in the garage, told I'd have to pay, which I was happy to. Then to be told no they can't do it, and I have to book it in. What a joke, I wouldn't have wasted my time with this place if I knew they couldn't do it. Will never go back to this place, they haven't got a clue about customer service. Took my car to the garage around the corner, who was happy to do it, to be informed Halfords pull this stunt all the time."

"I wound NOT recommend this place at all. I took my car to change two tyres (one was punctured) to the branch in Beckenham. They replaced the tyres. They should have been inflated to 36psi as indicated by the manufacturer. Instead, when I left, they had been inflated to 32psi. The low pressure warning was triggered as I drew off. I returned to the branch and they told me that is the correct pressure on their system. I said the manufacturer recommended something different. They said they go by their system. I said I couldn't drive the car because the low pressure warning was constantly sounding. They took the car back and this time they inflated the tyres to 39 psi! They said their equipment is analog and they can't get it to an exact pressure, only an approximate pressure, but that it should be okay. I am absolutely shocked that I was charged £181 and the equipment they use is so inadequate that they can't even put the right pressure into tyres. To make things worse the guy recommended I went to a petrol station and do it myself on a digital tyre pressure machine."

"Just had my Golf R serviced by Jordan and his team - very professional and knowledgeable mechanics who did a great job on my car and even managed to do extra work that it wasn't booked in for and still get it back to me within the day. Thanks so much guys!"

"The place is a mess, upon walking in, as for appearance and presentation it’s not apparent walked in to be greeted by a man whom later turned out to be the manager smoking directly out the front door whilst nobody bothered to ask my I was there His appearance and odour struck me and unpleasant, bearing in mind it’s been warmer that’s no excuse As expected as I walked again he was now shouting in front of this lady telling a guy whom seemed to work there to grab his stuff and leave immediately, clearly I didn’t know what went on but it’s definitely not professional, then my MOT is cancelled great, what more could I expect from Halfords absurd and disgusting."

"This is the first time I've used Halfords Beckenham, I took my car there for a full service. The customer service was good from start to finish, I can't fault it. Their tracker is useful to see how the service is progressing, I also popped back in half way through as I was in the area. I was told they ordered me a new oil filter, as the original one they were going to fit didn't pass their quality control. This was reassuring to know they take pride in what they're doing. It's also good they allow the option to spread the cost of the service, as in this economic climate not everyone has the ability to pay upfront. UPDATE: A week after I got my car serviced I got the dashboard alert that my tire was low in pressure, so I took it back to Halfords. They checked the tire, said they couldn't find a puncture and thought the tire warning hadn't been reset from the week before. Long story short, it transpires I did have a slow puncture and needed to replace the tire. Another company did the work and told me a nail had been in my tire for a long time, so how did Halfords miss this on two separate occasions? They gave me the paperwork for the service and said all my tires needed was more air, which clearly wasn't right. I complained to the manager and ended up getting a partial refund."