Avanti Kitchens, Bedrooms and Bathrooms Level Street, Brierley Hill DY5 1UA

"Do not use Avanti under any circumstances. Avanti started fitting our kitchen in April 2018. But they only sent us the under cupboard lights in January 2020, that's 22 months later and I had to throw my rattle out to get them then. They sent a kitchen fitter to do the work and he couldn't get the lights to work. Over the next few weeks they sent several more fitters who also couldn't get the lights to work. Eventually after I insisted, they sent an electrician who got them working within 5 minutes. But 7 months later the lights on one side of the kitchen failed. Since then, on several occasions they have tried to diagnose the problem over the phone rather than actually send someone to find the problem. A fitter has been here several times to change the transformer but this hadn't solved the problem. it's obvious that the transformer isn't at fault but we can't get anyone qualified out to find what's causing the lights not to work. This has been going on now for over 2 years. To cut a long story it is now February 2023, almost 5 years on from when Avanti started fitting the kitchen and the lights problem is still not resolved and they are doing nothing to put it right. We took advice from Citizens advice and despite writing to them on several occasions and promises from them that they will make good nothing is happening. Unfortunately we have now been put in a position where we have no alternative other than to take Avanti to the small claims court. Avanti make a good quality product but when things go wrong the management don't want to put it right. Their attitude is we've got your money so tough, what are you going to do about it! They make a good product but the business is run by cowboys."

"Staff very supporting and patient but not pushy when you are trying to make up you mind."

"Extremely poor service. Had my bathroom done by them a year ago and the shower went bust within days. They didn't even bother to fix the problem despite making several calls. In the end, a family friend had to fix the shower. Do not use this company."

"They did the measurements. They created the design after I selected my materials, units, handles and taps. I was given a great quote. My job was at risk but I was allowed to pay a deposit to keep the same quote for a year and I could still receive it back if I don't have the kitchen fitted. In the end, the kitchen was fitted and they did a great job. My old kitchen had bad plumbing and it was incorrectly wired. Even those issues were fixed by Avanti Kitchens."

"The experience was on the poor really, as the staff couldn't give me a bathroom quote!...don't understand why you have a showroom to sell kitchen and bathroom and your staff can't even give a quote. I was told by the woman in the shop, as soon as I mentioned what I was after, the earliest appointment for a salesman to call is going to be s while, as we haven't got as many on bathrooms as we do kitchens! So Iwent home and booked an online appointment for the next day and got a quote and design illustration from somewhere else."