Kitchen Factory Showroom 307 Halesowen Road, Netherton, Dudley DY2 9NP

"The worst experience I have ever had with a company- I don't where to start. The 5 month+ process has caused anxiety, ceramic dust has given me asthma needing a steroid inhaler and I still have a gas leak, a hole in my wall, and my hob ignition is not connected. I was left without hot water or central heating on Christmas Eve. This company lets random workers (not under contract and they don't even know each others' surnames) sit in the desk at the shop and sell kitchens from their store and from their own workshops. Therefore, when anything goes wrong, they'll say 'oh, they don't actually work here they just rent out the space sometimes'. Despite telling them everything that's happened because of their negligence, they absolve themselves of guilt and refuse to help. This company is also known under many different names including Zebra kitchens. If you speak to a man named Afftar or Ali, run the other way. They'll ignore you, the craftmanship on all the kitchen cabinets is awful, none of them will fit, they'll suggest buying things from eBay that aren't even wired for this country so you'll waste money, they'll hire people who cannot and will not speak English and will insult me on the phone in Arabic. They've made me cry in person, have stood playing with a pen knife refusing to tell me the name of the men they're bringing into my house. Honestly, going with this company is the worst mistake I've made. And still, they'll comment and say 'lol got no idea who you are we have no records of you as a customer.' That's because you don't do paperwork. Trading standards and citizens advice are onto this and will be trying my best to get this place closed down."

"Highly recommended. Callum provided a great service in coming out and measuring up the kitchen and discussing various options before we decided on a final plan. The cabinets are all delivered fully assembled and are of a much superior quality to the high street stores and at a really competitive price. I absolutely love my kitchen and get compliments from everyone who sees it. Thanks Callum"

"We were well happy with the service and product. Delivery was on the day quoted, early morning so the fitters could get straight on with the job. The finish of the product is Superb! Everyone that walks into our kitchen area gives us a Wow! So yes we will give a 5/5. Mark & Kathryn - Coventry"

"This company deserves 0 star rating. Should be shut down. Absolute joke. Aiden who runs the company ends up blocking your number when you complain or ask when is it being finished. Still not 100% complete after 9 months. And I certainly haven't got the wrong company."

"Quality of the units are top notch, and good value for money, however customer service is absolutely appalling. Some aspects of the kitchen that were agreed initially during the sale such as integrated bin, and open corner unit didn't get delivered and i had to chase repeatedly, in the end I bought bought some of the missing items. Stay away from those company."