Halfords Autocentre Feltham Unit 4 Browells Lane, Feltham TW13 7LW

"Quick and efficient! I have replaced rear discs and pads here, I did my booking online. I was verry happy because the service was proffessional and Quick. In about 45 minutes the job was done. However, the price for the service is quite high, but is transparent, so you know what to expect. I will go again and I recomend!"

"Asked to take car for 8.30am and said they would keep me updated. After hanging around Feltham for 3 hours (it is 2 buses and hour for me to get home) I went back to see how much longer I would have to wait. I was told they wouldn't start on my car for another 3 hours. What a waste of my time. Why they couldn't have told me this in the morning I don't know. By the time it was finished it was too late for me to collect. Terrible service! Avoid!"

"Please avoid this halford autocentre Feltham. I booked it online for wheel balancing on 02-01-2023 @10am. The guy at the reception asked me to come and collect my car at 4.00pm he said the other jobs are more important than this job. And this one is not on his priority list. Though this job was only 10-20 min max job. I remind him that I booked it online and appointment time is 10.00am it wasn't mentioned on website that appointment time is only drop off time and for a small job the autocentre can take whole day to complete the job. The guy at the customer desk was not even polite. Very rude, un professional. He also added its first come first serve basis doesn't matter for him if you booked it online and short of staff. Very misleading, aggressive, rude. Unprofessional behaviour. Waste of time for me not happy."

"They booked my service without confirming whether the parts shop was open and so had to go back all the way to pick up car. Then they lied to me that diagnostic check was not required as when they brought the car in there was no engine light! In fact they had not even moved my car from where I had parked it! Unprofessional and disappointing service! Never to use it again."

"Worst service I have ever experienced in my life. Took 2 days and came back with all 4 wheels with deep scratches. Full circle fresh scratches circling the entire wheels. I paid for 4 new tyres fitted and this was how it came back. Every wheel badly scratched and left with gunk all over them. Halfords said to get the wheels refurbished and they would pay. I paid £480 inc vat for wheel refurb and Halfords never paid for the refurb. Emailed and spoke to them countless times. You can see in photos my wheels were old and not perfect, but the new fresh scratches on every wheel is completely unacceptable. Wouldn’t use them again if the service was free."