Toby Carvery Moby Dick Whalebone Lane North, Dagenham, Romford RM6 6QU

"I booked a table for me and my 2 girls I was very please with the way that Neve handled the allergy procedure as my 2 girls have severe allergy to certain foods. very please with Dee who i spoke to over the phone as it last minute booking when we arrived she seated us very quickly. thank you to Lucy who carved the meat as gave us another pudding as my daughter dropped it. Very please with all 3 members of staff well mannered and helpful"

"Absolutely appalling. Server was unbelievably surly, huffed and puffed. After drinks the server never returned for our food order so we just went and got a carvery. The carvery chefs’ had no allergy knowledge so one member of the party did not feel confident to eat at all. Frankly they were the lucky one the food was shocking. Yorkshire puddings were like leather, roast potatoes like rocks, vegetables lukewarm, meat dry and tough. Deserts came for five members of the party, these were finished with no sign of the sixth desert. On asking the server where it was I was snapped at that it was coming. It was a plain bowl of ice cream, when it arrived it was very melted, clearly it had been forgotten and left to melt. We were really unhappy but had vouchers ordered through a savings site,?£19:99 for two people for 2 courses , use up to three vouchers per meal so we had paid £60 for these vouchers which the restaurant refused to accept!!!!!!! They took one but despite the vouchers clearly stating we could use up to three for the six meals the manager said we could not and refused to budge. So in addition to the £60 we had paid for the vouchers we had to pay an additional £64 for the worst service and food I have ever had the misfortune to encounter. I know this sounds like sour grapes because we had issues with payment but truly it was a horrible experience. We have use Toby carvery many many times all over the country and always felt they were good value and good quality. This was neither."

"No one to greet us upon arrival. When we asked staff member said she was on her own. We were told there would be on cooking at 10:05 for breakfast and Check if we wanted to still have breakfast. We checked started to serve and she said you have to pay first. We could only sit in an allocated area. Didn’t feel welcoming at all. The whole place needs a revamp, interior is mismatched, toilets are awful. Better to go to a local cafe for breakfast than here. More staff needed also, but regardless good customer service should prevail even when short-staffed. Food that was there was average."

"We visited on a Saturday afternoon without a reservation. It was nearly empty, however we were unable to get seated as there was only 2 staff working. We were given the option. To eat a carvery meal in the bar section which we didn't feel comfortable with. The food smelt amazing tho"

"It's a good restaurant\pub. Good food, tho it was a bit or wait for the meat pie."