Jump Cardiff

"Biggest soft play I have seen. So many things to do. Lovely staff and food as well. For the toddlers designated place with a gate to make sure noone runs away."

"Soft play area is big and they have a bouncy castle. Football court and nice area for babies and toddlers. Kitchen could be improved. They need to be more organised. Staff overall though we’re friendly and polite. Food was nice. Could do with displaying food hygiene certificate (I never seen when there) Toilets were clean and accessible for all. I would recommend and return just please improve kitchen. More options would also be lovely."

"The place is absolutely dirty!!! This place shouldn’t be open for anyone and is open for KIDS. I payed for nothing I had to take out my son after 15 min because the place is extremely dirty. I have made an official complaint to the Health and safety UK with this pictures attached. I don’t know who’s the owner but something is really really wrong with him. I’m very curious if the owner will bring he’s kids to play without shoes in a place that dirty. I wouldn’t go even if will be for free!! Please pay attention to the floor, to the inflatable castle, the house. I guarantee since it was bought that inflatable castle was never cleaned. You should be ashamed!!! The picture are from the TODDLERS AREA!!!"

"Really good fun for little ones, great price for parents/carers too. First time there & pleasantly surprised with all that was on offer, so much that we didn't get time to venture everywhere inside. The little ones I took were 3 & almost 2 years old, which is quite young for the things they wanted to play on. Although when I saw it advertised online I thought I could see what looked to be trampolines & that's what I thought it was going to be. Not one trampoline in sight however so perhaps completely my own error, honestly not sure but the kids enjoyed themselves regardless. There were however a couple of much older kids who were dominating the one bouncy castle, the one looked about 13 & was a giant in comparison to all the other kids on it & another smaller lad kept climbing up the wrong way & blocking the access to anyone on it, they did this repeatedly, but when I told them to stop it they started jumping on the end of it making all the kids lose their grip & footing making it impossible for any of the other kids to climb through it. When I told them to stop it again the one lad got chopsy with me & told me he didn't care. All of the smaller kids on it didn't go on it again & more than one kid climbed off hurt & crying at which point we decided to leave. It's honestly not fun having to babysit or control others kids because nobody seems to be watching them or checking on them. I think these places should hire staff to walk around & monitor behaviour so anyone acting out of line can be dealt with swiftly, similar to a lifeguard at a pool. Or perhaps they should limit the numbers allowed in at one time as the place was reasonably quiet then next minute it was chaos & I lost the little man's shoes & they weren't handed in so I had to leave without them. They have since rang me to say they've found them but hoping they can post them as it's a long journey for a pair of shoes."