Shelter Furniture Shop Sandwell Centre, West Bromwich B70 7NW

"Have bought many times from here over the years. Found some brand new items for a bargain. I've had Some brand new ex clearence stock or ex display stock from high end clothing retailers. Shop is always full of stock. Nice variety of things. Prices are fair and affordable. Staff are always nice and friendly. Recently I've been going and the clothes seem the same everytime I go there, prices are okayish for the most part."

"One of the women that work there with short blonde hair approx 60-70 years old. Very rude and makes me feel unwelcome every time I go there. She has a problem with children, and a problem with anyone who enters. Talks to people with no respect, only looked at an item and she shouted “that hasn’t got a price on it yet” in front of all the customers. She needs the sack."

"Have donated to this shop before, never again! Donated some really nice expencive stuff to them. Clothes that have never been warn. Been calling them for 2 days to donate more stuff and they've cut me off with out even answering the phone. You think these places would be happy, getting loads of stuff for free. And we get nothink out of it. Had a mattress I needed to get rid of but they wouldnt take it cuz it had 1 tiny stain on it, it was pretty much brand new.what are these people expecting it's a charity shop course it's gunna be second hand and not good condition."

"Had some furniture to collect, called up said they would collect it. Awful attitude and customer service. On the day it was placed outside at 8am coverd in a plastic sheet. Driver didn't want to collect probably just being lazy because it was placed outside. Wouldn't bother trying to donate they won't collect and clearly don't want donations. Used to shop there alot but have recently stopped as they started selling single mugs for £5. Extortionate prices and awful attitude from staff."

"I moved home and I rang them to see if they wanted the furniture I couldn't take with me. They agreed to collect it but I would have accept a 6 hour time window. I accepted this. They came in 4 hours. Their attitude was awful and said they wouldn't take any of the furniture only the bags and boxes. So I was left with all the furniture because I had to leave the property that day. It was quite clear they didn't want to take it down the stairs. Customer service is zero, attitude awful. I will never deal with them again."