DFS Birmingham John Kempe Way, Birmingham B12 0HU

"If I could give it 0 stars I would. Poor quality. Appalling customer service. I am making further complaints to fhio. Never will I purchase from dfs again."

"To place your order they speak to you for about ten minutes- don’t even offer the correct options. After you have placed your order they will not contact you again, you will get a little text with your delivery date on that is all. Nobody has even contacted me for payment ( other than the deposit paid). Once sofas have arrived- extras which have been charged are not even added. No gluides which has now caused scratched all over my new floor when the delivery men moved the sofa across the floor. Also the after care kit is missing- nobody bothered to tell me until I have rang up- now on my EIGHTH call!!!! They have said it’s out of stock and they will now place an order for it. So I have had to ring to let you know something was missing, nobody bothered to tell me ??? Very bad customer service, whenever you call the line you are put on hold for a long time ‘while they try contact the store’ and then the call drops!!! The store have tried to contact me ONCE after 8 days & left me a voicemail ‘ we have tried to contact you many times’ no they have not … this is there first missed call and when trying to call them back today I am not speaking with the THIRD customer service agent & guess what I’m on hold for 6 minutes right now. There is also a massive dent in the foot of the sofa. Not happy with the customer service offered and the process to even try get something fixed- all they are bothered about is taking your order and your money clearly. I should have read the reviews first as you can see the customer service is horrific and on top of that the sofas are all coming damaged - the only good reviews are people who didn’t purchase anything! When you’re ordering please make sure you check their website first FOR ALL OPTIONS as they will not offer this or make you aware in store."

"❌️❌️Worst experience ever , it was my first and last time dealing with this store, people be aware that your furniture will be delayed for more than 2 months and probably 3 months , no one explains anything , or call you back , you can't reach out for help , even online or customer service. Visiting the store also won't help , you feel like you can't go or do anything, and no one cares at all. You just have to wait till ......♾️ or you cancel the order. I'm a good example. My order was placed 07.10.22 today's 01.12, and I didn't hear any update despite calling ,following up, and going to the store. No one called from the store yet , or nows what's happening with my Sofa.❌️❌️"

"Bought 2 identical sofas one sofa was not of good quality reported that the same day it delivered engineer came and said that that faults I mentioned are there and said they will try to fix it. Second engineer came said no problem with it and sales manager will call me waited days no one called, had to visit dfs they sent another engineer who said no fault with sofa. I am highly disappointed with dfs. Never ever will buy anything from them."