The Vella Group Skelmersdale - Accident Repair Centre Skelmersdale WN8 9TA

"Absolutely amazing service ... my car was not only fixed perfectly, it was cleaned thoroughly for me ... I was kept up to date at all times.. what more can u ask for? Thank you all so much ❤️"

"Collected my car for repair on 05/01/23 as unable to be driven. On arrival the driver takes photos all around your car in case of any damage already on your car, be warned they don't take photos of your front bumper. I asked the driver to be careful when loading the car, watched him through the window drive up and heard the bumpers hit the ramps on the lorry, I immediately went out and told him, his answer was "well that's what happens with these sports cars as they are lower to the floor" he then said "don't worry it will be repaired as long as you can prove it wasn't already done before", by this time I was absolutely fuming. Rang and spoke to admin staff who apologised and said my bumper would be repaired. On collecting my car on 18/02/23, had a quick look around and appeared ok. On further inspection over the next few days there was a very noticeable difference in colour between the front bumper and the rest of the car, the job sheet showed that for two damaged areas on the bumper that were each approximately 3 to 4 inches long possibly slightly longer, they had removed the complete bumper and sprayed the complete bumper in a completely different shade of blue so noticeable that Stevie Wonder could see it?? Despite numerous emails and telephone messages to them to contact me I have had no response, they need to rectify this fault as if there driver had more respect for peoples vehicles this would not have happened. They have now devalued my car and when I try to part ex this through a main dealer it will be noticed immediately and will result in me obtaining less money for my vehicle through their poor work. I did not want to use this company for my mechanical repairs but was forced to by my insurance company to obtain a courtesy car. Can't fault communication from admin staff whilst mechanical repairs were being undertaken and they were waiting for parts. Absolutely shocking service from them and rude to not even acknowledge emails and phone calls. Would give 0 stars if I could and I would never use this company again. Stay away from them."

"Job fine bit had to wait 6 weeks..guy who returned the car was courteous and friendly..and we have only been given one key back though..we gave Vella 2 keys!"

"Very poor Customer servive. No communication. All their phone lines are not answered. Message to leave voicemail but the inbox is full. My Insurance promised me a curtsey car. Its been 3 weeks . No sign of it from Vella Group."

"Had our car repaired from Skelmersdale - I was a bit worried about some of the reviews but I have to say it was done to a very high standard, car was clean inside and out and the paintwork was a good match, all done in very quick time too. They called me with updates regularly. Overall i'm pretty impressed :)"