Chaii & Spice 399 Edgware Road, London NW9 0FH

"It is an amazing cafe with a unique concept. The idea of the cafe is to encourage the customers to spend quality time rather than one engaged with their respective phones. They have this concept of indoor game- a carrom board which can be enjoyed along with snacks and beverages. The staff is too gentle and friendly. The ambiance of the outlet brings one at comfort easily. It is a place i would recommend one should visit to spend quality time."

"Arrival experience - really nicely decorated chai place which was buzzing with all kinds of age groups enjoying their favourite chai and/or snack. Lovely Asian style lighting hits you with a warm ambience that reminds you of a calm experience that awaits you. The mandatory Instagram swing also awaits you (though my friend and I didn't want to test it's weight limit!) +1 star Menu - lots of options such as your favourite Karak to Kashmiri style "pink tea". The tea selection is fantastic and delicious and the authentic flavours are all there and then some. +1 star. There are a few desi style snacks which I didn't try as I didn't want to risk the heartburn! What could be improved here was more sugar-free options for the 40+ visitors that need to watch their...eh..hem...sugar intake. -1 star for lack of sugar-free drink options. Customer service - the key differentiator to any chai joint now as there are so many quality ones in London is service standard and staff friendliness. These guys top the list on both fronts and the staff are ultra-relaxed, friendly and generous. I'll be returning here because of the service experience and will be introducing my family to this place in the near future. +2 stars Keep up the great work and I look forward to my next ☕ soon!"

"I visited after lunch, walk in. They didn't have a few things available on the menu as they were waiting for a delivery. The Chai was good, defo worth trying. I had the Sheesh kebab paratha roll. It was a little dry could have done with more sauce and salad in the wrap, the lamb Sheesh tasted more like chicken than lamb. Not very spicy. The seasoning on the chips was very dusty. The decor is good, nice ambience. It is a bit stuffy in the cafe, could do with better ventilation. Few outdoor seats. But not the best view. Toilets are clean - 3 sinks, 1 toilet. Odd."

"Most down to earth and friendliest owners ever. You have to try out the carrot cheesecake dessert. I stopped by for some breakfast a few weeks ago. I love the decor in this place. Be sure to check out the Selfie Swing."

"The prices and portions are great. But the food itself and the cafe's / restaurant's seating is very cramped. You're often seated very close to other people and are sharing a table with others. It can be awkward when one party's food arrives. The noise also means you cannot talk to people in your group without shouting. I wish them all the best but I probably will not be returning."