Halfords Autocentre Chester Saughall Road, Blacon, Chester CH1 5EY

"If I could give less than one star I would. The customer service in this garage is absolutely shocking and the worst I have ever experienced. I ordered tyres through the Halfords website, it gave a time and date to attend the garage but nothing else. On the email confirmation it said click and collect for the tyres, so I rang the garage and spoke to the main desk. The gentleman working the desk that day is possibly the most obnoxious man I have ever had the displeasure to speak to. Upon dropping my car off at the garage it turned out the same gentleman, I had spoken to on the phone was on the front desk. Again he was rude and obnoxious, he spoke about three words to me, didn’t look up from his computer took my key and didn’t give me a time to come back or even an estimate to how long it would take. From the website it says they will have your car for 1-2 hours for the job to be completed. After having my car for over two hours I returned to the garage to find the car still on the ramp, with no tyres on and nobody working on it and the work hadn’t been completed. I was having four new tyres fitted on a Sunday not the busiest of working days. I asked could I sit and wait for the car only to be given a look of absolute disgust from mr rude himself. Whilst I was in the centre waiting a lady came in to check on when her car would be ready, again the gentleman working the front desk spoke to her and to say he was rude and abrupt was an understatement. I will never ever be taking a vehicle back to this garage, the customer service is absolutely non existent. I suggest Halfords speak to the garage and show them the customer service feedback, absolutely the worst customer service I have ever received. If you don’t like your job and can’t be polite whilst in work, then I suggest working front of shop at a garage isn’t the job for them."

"My car service light had come on a little shy of a month ago and eventually the timer got down to service due immediately. I had left it completely last minute and called every garage in Chester, all of them said they weren’t taking bookings until next week/ January. Except for this Halfords who fit me in at such short notice, the service they provided was fantastic! They were really friendly and understanding and managed to get my car back to me the same day! My tires are nearing being due a change and these were priced up for me, there was no pushyness and I didn’t feel like I was being strong armed into fixing something that I couldn’t afford- which I have had else where. Overall a really good experience with this garage, would recommend."

"Will never go to this garage again!!!! Firstly went to this place to see if I could get my light fixed and book my MOT. But when I got there the guy was super rude and unhelpful. Told me I needed to get a whole new light and needed the bumper removed as well as other things and that he couldn’t fix it. Later went to another garage and they literally fixed it for free and took them all of five minutes. Then when taking my car for a MOT they told me I needed to get wheel realignment to pass and charged me £70 for wheel alignment which is a two second job. What a rip off! When I went to pick up my car there was another guy complaining at the front desk!! So clearly I’m not the only one who’s had a bad experience. Won’t be coming back here again!"

"Van taken in for service. Left van with them and returned 3 hours later. Van had not had service started cos of authorisation issue. Took me about 5 mins to sort out using the phone numbers they'd already been given. Dave, the chap in charge, is the rudest, most unhelpful person I have ever met. From reading other reviews concerning this depot God knows how he remains in charge."

"Dave on the desk was very helpful in explaining what i needed to fix my issue. The work was completed within a day and my car was left clean and tidy. Im now enjoying a nice cool air con thanks to Dave and his team. I would recommend this garage for a friendly professional service."