M&Ms Classic Mini Spares ltd 5 Slutchers Lane, Warrington WA1 1PJ

"Has had everything I needed to get my mini back on the road, the prices are good and staff are friendly."

"Had a hard to find metro part. Reasonably priced, and realy cool place if hard to find."

"Cracking little place. It's almost a posh breakers, so you don't get dirty removing stuff yourself. I have used this place many times, sometimes they don't have what you need, but that's the same as any breakers. I've had quite a few tips and help from here and think they do a good job. The alternative is to pay top price elsewhere and even then, I've had duff or wrong parts from so called specialists paying through the nose. It is a great little place and I am glad it's available."

"I am writing to express my disgust at the way I have been treated by M and M’s mini spares of Warrington. I contacted M and M’s to see if they could supply a brake servo unit for my Rover 100.They said they needed no information apart from the year of my vehicle and knew and had exactly what I needed at what seemed a competitive price. They seemed friendly and efficient and I paid £53.00 as agreed by card over the phone. I received an email that day (Monday) with a tracking number for the delivery but it said that the package had been returned to the sender. I phoned M and M’s the following day(Tuesday) and they reassured me there were no problems. The part came the following day (Wednesday) on time. That’s when the problems began. When I took the car and part supplied by M and M’s 3 days later(Saturday)to my local garage, I received a call to say the part was wrong and was for a Metro not a Rover as ordered. I rang M and M’s immediately and told them what had happened. Paul from M and M’s said it was not a problem and he would exchange the wrong servo unit for the correct one and could I phone him back on the Monday. Perhaps asking the make and model would have helped in the first place? I phoned first thing Monday and after being told to ring back later eventually got the new correct part ordered. I received no tracking email this time so rang M and M’s on the Tuesday to ask if all was o.k. They assured me it was on it’s way and they were having trouble with Hermes delivery who they use. I was promised a return call but didn’t get one. I rang many times on Wednesday when my part did not arrive. Excuses, lies mis-information from then on. It was impossible to get through by phone usually and whenever I spoke to either of them they never returned any calls as promised. Thursday the same. No part-no return calls-excuses and lie after lie from both Paul and Dave the owners-obviously they had never even sent a replacement part which is obvious because no tracking number was ever given to me. If these two people said it was going to go dark tonight I would get a second opinion. Paul and Dave at M and M’s mini spares Warrington are two very dis-honest and untrustworthy rogue dealers. I had to cancel the next garage appointment due to the promised exchange part never coming. By Friday and after being always polite and patient to Laurel and Hardy(Paul and Dave) I agreed to have my money refunded. Unbelievably I was told I could not have my money refunded until I sent the wrong part they had sent me back, AND PAY THE POSTAGE!! As they had not supplied a new part with a return label as agreed I was amazed at their incompetence and sheer audacity and complete lack of customer care skills. I would have been left £53.00 out of pocket plus return postage of £10.00 and no brake servo at all. I had no reason to believe that I would ever get any money back from these rogues so I told them I would travel the 22 mile journey to Warrington from where I live and return the part and get the money back. I drove down on the Monday to M and M’s mini spares at Warrington. Paul stood there and said “oh, you’ve managed to make it then.” I was too angry to even speak. Dave was then sent through to give us a cash refund. No apology, no explanation, no offer of compensation for fuel for the 44 mile round trip. What a pair of complete buffoons. Moreover their lies and dishonest business dealings are shocking and unworthy of any custom. Please do not order any part from these rogues. I have since contacted a company at Birmingham and the part has been sent(with delivery tracking number) from this reputable dealer. This is an honest account of the inept and dishonest way I was dealt with by M and M’s mini spares of Warrington. I would not recommend this company to anybody and suggest you steer well clear of them. There are other more reputable, competent and honest mini spares dealers if you look."

"Great place for mini parts. Plenty of parts at good prices. Don't always have everything in stock but it's worth being your first port of call before going to one of the mini parts dealers."