Virgin Atlantic Holidays, Manchester Trafford Centre Trafford Park, Stretford, Manchester M17 8AA

"I booked a special trip to Dubai for my husbands 40th and Abi was brilliant. From booking our trip with an amazing hotel recommendation, she made sure everything we needed was catered for and her customer service was exemplary. Thank you so much for making our trip so special Abi!"

"Had a fantastic experience booking our trip at the Trafford Centre. Special thanks to Scott, who was very friendly and welcoming and worked hard to get us a great deal on our package, and get a combination of elements that was not available online. This is the second big trip we’ve booked through Virgin and hope this will be as memorable as before."

"Please avoid!!!. Appalling customer service. We booked a holiday several weeks ago and the staff wanted to know clearly to sell the holiday as by the looks of it they work on commission. The last 3 weeks we have gone in to ask about why we can't print our tickets off . Every week we got fobed off as in try next week , come back if you can't and we will do it . Also gave us an incorrect phone number for customer service . We found the correct number ourselves but got hung up on 3 times . Today still could not print the tickets off and we go away in a week time so my husband went back into the store . The manager greeted him asked him the query and could not be bothered to deal with it told him to come back in an hours time . He refused and kicked up a fuss in store. The store had customers trying to book their holiday and were priority . Also could hear what was going on .Due to him kicking up a fuss the manager decided she would then get someone to deal with it as clearly she could not be bothered that's why she asked him to initially return in an hour . EXTREMELY DISAPPOINTED with virigin and will not be booking with them in the future. Only interested in the sale nothing else matters. You are just a number ."

"Unbelievable experience here, Scott was very helpful and took the time to show us different packages to suit our needs. He was really friendly and the customer service was out of this world."

"Just wanted to say a big thank you to Lauren and her supervisor today, I went to the store after trying to resolve flight changes with the call centre, which was terrible! I was upset and frustrated from the call centre agent and when I arrived in store I explained what had happened and it was resolved, with a smile and a glass of fizz. It was not an easy fix for them and they went above and beyond! Thank you so much, we can now look forward to our much awaited holiday!"