British Heart Foundation Furniture & Electrical 41-43 Mesnes Street, Wigan WN1 1QP

"Thought we’d do a good thing by donating a 2k couch but because it had manufacturing holes for screws, refused to take. Came like that 18mnths old. Absolutely ridiculous as would have been snapped up. Shame on BHF. Cancelled my charity subscription"

"I have just give them a call to donate a sofa which is in a very good condition as we don't smoke and we don't have pets. I was told on the phone if it's no label they cannot take the sofa? Whaaat? I'm donating (give it for free), a sofa in a very cood condition that I personally have used, I'm not a store to keep the labels on the product or the packaging! This is ridiculous as being the 4th store and everyone has an excuse for not accepting the sofa, including yours. Answer: yes it has the fire labels as mentioned on the phone and the orginal label of the sofa too."

"Booked a furniture collection. They confirmed date of collection. Phoned in morning to say they would be there between 3-6pm. Waited in for 3 hours (not my house), phoned various times but they would not answer phone. Left at 6pm as had other commitments, they called at 6.20pm to say they would be there soon. No apology or anything, was pointless at this time as could not go back and had already rearranged my plans to be there from 3-6pm. You try and do some good by donating and just gets thrown back in your face! USELESS!!!"

"I bought a writing desk/bureau at the Mesnes Street shop, and was told it would be delivered the following day. I was also told the delivery men would phone me shortly before they were due to arrive. The next day I received a phone call at 11.25am telling me my delivery would be with me within 45 minutes (by 12.10pm at the latest). When it had not arrived by 1.10pm, I phoned the delivery men, who told me they had been delayed, but would definitely be with me within the next hour. A further 90 minutes passed, and no sign of my delivery. I phoned again, and was told my delivery would now be after 3pm. It finally arrived at 3.10pm - a full 3 hours and 45 minutes after they had phoned to tell me they were on their way. It was only after they had left the bureau in my home and driven away that I discovered it had been damaged. A drawer knob had been knocked off and was missing, and there were a number of scrapes and scratches on the woodwork. None of these faults had been present when I viewed it in the shop, or I would not have bought it. Appalling service. The only reason I have awarded them one star is because a 'zero star' option is not available. The Wigan branch of BHF won't see any more of my custom, and a complaint has been made by me to the CEO of the charity."