Shoe Zone 431-433 High Road, Wembley HA9 7AB

"What a disgraceful place! I will never again set foot in this shop again! Today, Saturday 26th November 2022 at 6.42pm, I had selected a couple of school shoes for my young children to buy using the discounted vouchers, but which did not work despite the shop worker scanning and writing the code number. Suddenly without any warning I was accused by a young Indian woman in her early 20s working in the shop of using bad language in front of her. I confirmed that I do not use bad language and that she was falsely accusing me of something which I did not say. I asked her what I had said, but she refused to tell me stating repeatedly that she "heard" what I said. I am openly complaining about her rude behavior and for falsely accusing me as her customer. I did not pay for the shoes but instead left the shop empty handed. What a bad choice of employees who mistreat their customers to the point of lying in front of their customers and colleagues by making up allegations which do not hold weight. Unprofessional and disrespectful employees!"

"I got a smile, but no hello or thank you. The assistant too busy chatting to her colleague."

"Shoes we bought here are already tearing apart within one week. This shop shouldn't be selling Poor quality products in its range."

"Very bad customer service and answer got from this branch.Last saturday i bought safety shoes and from their shop told me if you not comfortable with this just return shoes and we will refund for this i wear and tried in my garden just for 1 hour and i again went this shop and today they are telling me we can not refund you the shoes is damaged.They give me damaged shoes that time i didn't asked them any question i just bought because i #trust on their #service.but from today i will not buy anything from your shop first thing teach your employees how to talk with customer. Don't give us Wrong trust. One employee say we will refund you Othee say we can't refund come on monday I mean what is this."

"I was a regular client for this branch until I found this ugly manager today. My wife bought shoe last week and after wearing it, she realised its bit uncomfortable and wanted to return, but I found that, the people who works there decide weather you will be treated fairly or just say no we can't because they are worn(looked like he was not willing to see me again as a customer) obviously they were not worn or why would I return :) when I asked him about his manager, answer was prepared, I am the manager and guess what he didn't had his ID batch or any form of batch. Very annoying kind of behaviour. He could have handled it better. I am a sales manager myself and I know how important it is to have happy client these days..."