Pelham Dental Surgery 711 Alum Rock Road, Birmingham B8 3JA

"Was told today they have no dentist and to go elsewhere. Explained were registered there and we've recieved no letter or information. Receptionist said they don't know when there going to get one as they've left and to go elsewhere. Poor service."

"Such a poor service, phone is engaged all day and yet they have one or two dentists. They really should close down or get new management."

"***Please read this review prior to going to this dentist*** Leaving a review on behalf of my parent who received treatment from this practice. The dentist assigned to him did not perform the treatment correctly and then refused to acknowledge her errors. As a result of her lack of experience and post treatment care, my father has now ended up in the hospital for major surgery a week after this dental surgery performed their services. Prior to going to the A&E, my father notified the dentist of the pain he was having but they refused to give him an appointment until we insisted that he has to be seen. The dentist gave him antibiotics and removed him as a patient from her surgery. Instead of making sure she did her due diligence for an already disabled man, she chose to ignore his needs. The surgeon performing his emergency surgery as a result of the errors made by this dentist was horrified by the way original treatment was performed. Avoid this place like the plague. They don't care about their patients- neither their treatment nor the post care is up to medical standards."

"There should be an option of zero stars, as even one does not qualify here. To begin, I was on time and 5 minutes early, I knocked and waited for reception, she came out and told me to wait outside, even though there was no one in waiting area and I was in my mask, even though restrictions have now been relaxed, but patients are still instructed to wait outside. I waited half an hour standing outside!! When I informed them I have other appointments etc, they then a little while later called me in. Had it been raining I would’ve been soaked! The dentist needs to be reassuring and ensure the experience for the patient is pleasant. Unfortunetly this was not the case. I was at first told an X Ray would occur, but not informed of how it may be uncomfortable whilst have a mechmism in my mouth. Once they began started the clean process, they did not use an adequate bib or tissues around my nexk, which allowed all the residue and gunk to slide down my neck and to my back and stomach, an extremely horrible experience. The dentist did not even politely inform If you do feel pain raise your hand etc, she could clearly see I was in severe pain but continued with the treatment and not take breaks. All in all I always avoided this dental practice as I had thought there may have been some improvements now, but unfortunetly it seems as the standards are very low and no consideration for patients. I will NEVER return to this dental practice and I will encourage others to refrain too, I have also cancelled my son’s appointments for the future. I do feel further training is required to deal with patients and supply nurses do not have a clue on how to support the dentist, always in and out looking for equipment, what a waste of patient’s time. Such a shame when they are charging immense money for treatments."

"Dentist is quite rude, doesn't listen to patient's pain especially when your teeth are very sensitive! Treatment is quick and not painstaking. Have to schedule different appointments to have basic teeth care done and not well finished... Have to say the lady at reception is nice otherwise avoid this place"