Aldridge Diagnostics Merchants Way, Walsall WS9 8SW

"They persevered to get spare part for my 19yr old Zafira even though I was not a regular customer. Engine fixed and am now back on the road again. Cant thank them enough. Will take my car there in futire. Thanks guys."

"Great helpful staff. Reasonable prices. Highly recommend"

"Customer service here is second to none. It is clear that the customer matters to this business. Work is carried out promptly and efficiently, and above all, I have found Trevor, Scott and Jess to be honest and trustworthy people who do a good job, and who value and appreciate their customers. Thank you guys! Highly recommended."

"Will never use this garage again. My car developed a fault and I had it recovered there. This was a Tuesday. I rang later that day to see if they had chance to diagnose the problem. The curt response was we have only had the vehicle today, I will ring you when I have had chance to look at it The following day he rang me and said he needed a copy of my log book and driving licence as the part needed was a security part, I emailed these at 09.39 am. I rang two hours later to see if he had received the documents okay, he said I’m under a car right now, I’ll ring you back. Instead he replied to my email at 05.30 pm, too late to order the part I rang again on the Friday for an update. He then informed me it was a two week lead time for the part I rang him two weeks later for an update, he informed me that part had not arrived he was having trouble getting a delivery date. He gave me the number of his parts supplier to see if I could get an answer. They refused to tell me anything, so I tried the UK head office to see if they could help. They informed me I needed an order number. The garage obtained this, I chased the UK head office who informed me the part had been ordered on the Monday and been rejected because the VIN number had not been supplied. It had been re-ordered in the Wednesday, which makes it eight days since my vehicle went in just to order the part It arrived at the parts supplier exactly two weeks after being ordered (Wednesday), then delivered to the garage the following morning (Thursday) Every phone call to the garage I was assured as soon as the part arrived they would get it fitted straight away. When I checked if they had received the part I got a very shirty reply of “yes, I’ll phone you when it is ready”. No call back that day, so I rang the next day, we are just about to fit it he said very sharply He did ring me back and told me it didn’t fit quite right, he would have to order another part which would be in on Monday. On Monday evening he rang to say the wrong part had been delivered and the correct part would arrive on Tuesday. Again he said he would call me when it was ready No word from him again on Tuesday (exactly four weeks since it went in) so I rang him and he informed me it had been ready a few hours All in all very poor communication and a very poor attitude towards a customer"