Ultrasound Direct Bolton - Babybond 548 Chorley Old Road, Bolton BL1 6AB

"Abysmal level and understanding of customer service. Would not recommend at all. More interested in retaining deposits than any sense of fairness. Bolton branch phoned us to cancel a gender scan with 2 hours notice due to a machine error. Phoned my wife, while she was trying to teach a classroom of children and pressured her into rearranging appointment from Bolton to Stretford. At no point offered any refund or reminded her of right to cancel. Wife confirmed the appointment as to not lose the slot while we considered alternatives. No email or text confirmation provided for rearranged appointment at all. Phone recording proves both of these points. We found another scan at better suitability with another provider. Phoned up to cancel rearranged appointment and told we’re liable for the full amount. They conveniently decide to then ‘waive’ the on the day payment but retain £25 deposit. Stinks of trying to retain deposits from their own technical issues which resulted in 5 appointments being cancelled by them at the Bolton branch on Tuesday 29th Nov. Would not recommend, tone and telephone manner of the colleague involved is rude and insulting throughout."

"Couldn’t recommend enough! After a little scare this morning I really wanted some reassurance as I couldn’t get a scan till Monday. Ultrasound direct fit me in same day! Staff were wonderful and to get videos & pictures of baby both printed and to my phone is wonderful."

"I had an early scan and the gender scan here and I highly recommend. From walking through the door there’s a friendly, welcoming atmosphere. I will be booking in for my 4D scan as well. Thank you!"

"Absolutely wonderful experience for our early scan, the Ladies were so welcoming and made me feel at such ease! Everything was explained really clearly, we really needed the reassurance before we announce it to family until we await our 12week scan to announce to everyone else. 100% returning for that and the 4D scan. Thank you!"

"After having booked in for a scan today, we turned up after a 40 minute drive with a 2 year old child for our scan for the clinic to be closed. We have received no notification, and called the number immediately to see if anyone was coming. A very rude woman answered the phone and told me that I had been contacted numerous times, so I took a snapshot of my call log proving that I haven’t been contacted at all. She then proceeded to call me a liar, and that no other appointments are available. I asked her to listen to my reasoning and that I had the proof that I hadn’t been contacted and she just continually talked over me again and again, no listening, but instead knowing best. She clearly doesn’t work within customer service, and I wouldn’t advise her to in the future either. The way she spoke to me was disgusting, when all we wanted was our reassurance scan. She then put the phone down on me and wouldn’t pick back up. Disgusting!! Don’t use this clinic, they have ruined what should have been a happy and exciting experience for my family, and instead tainted it by disgustingly rude staff. Let’s hope she never has to endure such appalling service at one of the most important times of her life. AVOID THIS CLINIC."