Auto Electrics West Midlands Unit 12 Long Lane, Halesowen B62 9LD

"I took my van in to sort a problem with the interior lights not going out. They organised it really well and were nice enough guys who served me. After having the job explained I decided to go with the cheaper option they offered but was still charged £288- really not sure why it was so expensive for what they completed. I also have a problem with my side doors locking, but they quoted nearly £600 all in to sort that on top of the £288 I’d already paid for the other repair. The point of my review is don’t be as naive as I was please look around first and get price comparisons as I felt I’ve been ripped off."

"Had a problem with my fuel flap which wouldn't open leaving me unable to use my car. These guys took a look the day I called and recognised the urgency and booked me in to get it sorted the next day. Would recommend to anyone having electrical problems with their car"

"This garage was recommended to me via the car warranty group, I had purchased a 3 yr warranty with them when I brought my Range Rover velar. 3 months after I brought the car, my lower screen which controls the AC & other functions became intermittent and would turn on/off. I took it to these guys who said they would run a diagnostics test which should tell them where the fault lies - they charged me £55 for the test which took 15-20 mins max. This didn’t outline a fault - they told me they would contact ex jlr employee for a second opinion after chasing them up a few days later they told me they would need to run further checks on certain modules of the car to find out where the fault was and to see what parts needed replacing - if there’s a fault with one of the modules why wasn’t this picked up on the diagnostics test? I was told the work that needed to be carried out to ONLY find the fault (not replace anything) would take several hours and they charge just shy of £80 per hour labour! Initially I said let me know how long you think it would take so I know the costs I would be looking at, I was told I’d get a phone call back and that was 2+ weeks ago. I’ve now taken my car to another auto electrician in West Brom and his diagnostic test found the problem within minutes - he managed to fix the problem all whilst I was waiting. Nothing had to be replaced and it was all done within 2 hours. I waited until this issue with my car was resolved before I put out this review so I am able to express with confidence that this garage talks absolute rubbish. If you can’t do a job, you should have just said instead of making me pay for a diagnostics test that you were never going to pursue."