GetOffRoad - UK Larchfield Road, Hunslet, Leeds LS10 1QP

"Ordered Millers Diesel Fuel Treatment online. Very easy process. Parcel arrived two days later, well packaged with no postage costs. Excellent service. Updated 22/11/22. Looked to buy again but found that free postage no longer available. Need to spend over £90 for free postage."

"LET THE BUYER BEWARE There is nothing positive to be said in regard to my interaction with Get Off Road. After ordering an axle set of Suplex coil springs from a purported stock availability of four on Amazon Marketplace, I was by Get Off Road that their system of stock control is not fit for purpose. Also, for the reason that their listing on Amazon Marketplace misrepresented the accurate stock position, Get Off Road were unable to fulfil my order for two springs. More than twenty-four hours would elapse before Get Off Road removed their Amazon Marketplace listing for the other two springs they did not have. The far more concerning aspect to the transaction involves the processing of my payment. The email correspondence from Get Off Road provides that in concert with Amazon, my payment was taken from my debit card after it was realised that the order was not to be satisfied. Seemingly, a common practice. Not in my view an act of good faith. In this event Amazon knowingly made a drawdown of funds to which it or the Get Off Road was not entitled. Drawdown of funds is clearly contingent on the order being fulfilled. The drawdown of the previously authorised payment ought only to occur at the point where the goods are dispatch ready. It also seems to me that, within their refund policies and procedures, Amazon together with Get Off Road are negating consumer rights whereby unfair contract terms replace the most elemental protections in contract, consumer and common law. Additionally, contractual burdens are immediately placed upon the consumer while Amazon and Get Off Road, not bound by contract, apparently enjoy the freedom to act with impunity."

"item claimed to be delivered, said they would speak to the courier and are now ignoring emails. no refund and now 1k out of pocket."

"Terrible customer service, spent 2 weeks trying to find my missing order but they weren’t really bothered, don’t answer phones and just don’t really care. In the end had to order again elsewhere causing a three week delay."

"Part ordered and payment taken. No way of tracking order, so I chased a week later only to be told that they didn't have it in stock and the order had been cancelled. No communication to tell me this and I still haven't received a refund! Refund arrived about a week after I chased it up."