Cooksmill 2 Comus Street, Salford M5 3BQ

"I brought a pair of profi-Birkenstock from Cooksmill and they break after nearly 3 months(very unexpected).I get in touch with Cooksmill and explain them the situation, and I ask if is possible to have a replacement product.I received a fast email from Nicole telling me that she will get in touch with the supplier and she will try to sort it out.After a week I get the replacement product and I am looking forward to wearing the shoes Nicole she handled my issue very professional, and I can recommend confidently Cooksmill for all the hospitality buyers ⭐️⭐️⭐️⭐️⭐️"

"Amazing company, fantastic products and incredible service. Placed an order on a Saturday afternoon which I realised an hour later I had made a mistake on one of the items, totally my own fault. I messaged on Facebook to see if it would be possible to change it and had an instant reply saying not a problem, the order would be amended on Monday. Monday morning I receive an e-mail from Customer Services to confirm with me the correct product I required. Tuesday morning, order delivered!!! Absolutely outstanding! A real pleasure to buy from, thank you!"

"After a bumpy start, Nicole really went the extra mile to make sure my order reached me on time. It wouldn't be hyperbole to say she saved my life - if my life relied on having 6 pegboards reach me on time. Thanks, Nicole. You're (basically) a life-saver."

"I placed an order via the website and was contacted by Nicole as the particular item I wanted wasn't available in the quantity I needed. Nicole was great and came back with a few alternatives and I settled on one. However when the arrived I realised I had made a mistake with the sizing and needed to look again. Nicole was fantastic, we looked at options again and she arranged for me to call into the Bradford store and make an exchange. She arranged for the items to be put toone side for me and agreed a time for me to collect with Saeed in store. My husband ended up going to make the exchange and they were all very helpful in store and make the switch, there was a small difference in price (in my favour) which I said I wasn't bothered about as it was my error but I have seen that I have received a refund for the difference. Nicole has also followed up and made sure that all went smoothly in store. The items I have are all as described on the website and all excellent value. Along with that Nicole and the staff in store have provided the best customer service I have had since before Covid which seems to have become the best excuse for poor service. Thank you so much Nicole for your patience and efforts to make sure I went away a happy customer - you definitely achieved that!"

"Generic variety, warehouse display. Excellent for basic store needs. Not many imaginative or designer items. Excellent prices."