Paul Anthony Furnishings (Heatons Furniture) Legh Street, Eccles, Manchester M30 0UT

"Great place loads of furniture at very reasonable prices. Lovely friendly staff and quick delivery :-)"

"Bought a sofa bed from here last year, advertised as an authentic, NEW, West Elm piece . It was delivered and we found it had a big rip underneath and there was a mark on one of the sofa cushions - clearly not a new sofa. We called and messaged for months and were always told the same thing "Tony will get back to you" - he never did. We eventually gave up because we were getting absolutely nowhere."

"Bought a sofa from here, was very very poor customer service, left us without the adapter for the recliner, phone call after phone call kept being fobbed off. Sofas did. It even last long. Must be some very cheaply made rubbish. Just remember, Buy it cheap Buy it twice!!!! Trust me. Stay away from this place. Avoid the fake “five star” reviews, this place is a shambles. Extremely disappointed."

"Having initially been happy with the £2,000 sofa set we purchased - One of the sofas quickly began to show signs of wear on the leather. Tony and Lee, after much persuading, decided to change it for me - This took over 6 months.......... In which time, we were without a sofa for 2 months. When we had the sofa returned, it was the EXACT same one, with the same markings.......... Another 2 months later, they finally delivered a new sofa...... This has began to show horrible signs on the leather already (after a few months). We've asked local leather experts, and they do not believe the sofas to be genuine Lazy Boy sofas, and Tony has now washed his hands of the incident by claiming it's "out of warranty" - Despite only having this new sofa for a matter of months. I guess you get what you pay for, and in this instance, it's likely to be fakes. Trading standards have taken the case, and I look forward to a satisfactory outcome for all parties."

"Absolutely shocking customer service and the product I received was not as described. How this business continues to operate I do not know. The seller contacted me after I missed out on an item listed as a new Habitat Bureau on eBay, I should have smelled a rat at that stage. It was £250 which I transferred via PayPal. I waited a month for delivery after sending several chasing messages and poor communication back, I eventually received the item and it was not new as described, the assembly instructions didn't match the item I received. I now believe it was a faulty/returned item sold on as it was delivered partially constructed. There was a large break on the corner of the bureau which I attempted to glue (I'd already waited a month for the desk and as I was returning from maternity leave was desperate for my home office to enable me to work from home), then after only one or two weeks I discovered the spring close drawers wouldn't work and were slanted and there were bits of trim missing from the desk and scuff marks. I contacted Paul Anthony to try and resolve the issues only to be refused help but offered discount on a further purchase!! Unbelievable. I have won my case at PayPal, but for some reason Paul Anthony are refusing to pay for the cost of returning the furniture which they are obligated to do under consumer law. I have not given up hope yet and intend to report to Trading Standards. Avoid this firm at all costs!!"