Halfords - Walsall Bescot Crescent, Walsall WS1 4SB

"Excellent customer service. Lovely guys who go above and beyond. Very knowledgeable and nothing is too much trouble. 5*"

"Had the worse customer experience I’ve had for a long time @ the Walsall store. Senior staff (who was derogatory and patronising) as well as the unhelpful store manager (withholding names to prevent embarrassment) - both of whom were out of step with the companies own returns policy. Instead, these 2 individuals took it on themselves to blame me for a poor qualify product that was not fit for purpose (it broke whilst being fitted in front of them and I followed the fitting instructions). I was told, by the store manager, to contact customer service to find out what to do - who, after 15 mins on-line, quite rightly said I could return the item for a full refund if I was not happy with the quality of the product. Such a shame this experience - put me off using Halfords in future & got them a poor Google rating - all over a poor quality item, worth £17"

"Heidi was very helpful as always a smile and how can i help goes a long way . forgot to leave this review previously so hopefully the store recognise heidi’s hard work ."

"I’ve been to this branch on a few occasions and find the staff on the tills nonchalant. Rarely a ‘hello, or ‘Sorry to keep you waiting.’ But one particular time a customer was particularly rude towards me and pushed in front. The staff turned a blind eye. When I spoke to the assistant that served me, he shrugged his shoulders and claimed he didn’t see anything. Even when I told his about how upset I was, there was no conversation, again a shrug to show it’s not his problem. I left there absolutely seething. I know he saw as he looked up when I was spoken to. Harshly might I add."

"Just off the Broadway in Walsall by the football ground. Plenty of free parking available and couple of disabled bays right by the entrance. Fitting bay just outside and they have a marquee up so can fit items in any weather. I ordered a battery on line ( nice simple process ) and was ready 12 hrs later to collect. Opted out of the £15 fitting charge as it's a straight swap ( if It was a £5 I'd probably go for it - something to think about Halfords ) not to busy around 5pm ish on a Monday evening. But only 1 cashier on the till with a small queue. Ideal place for all your motoring needs, oil, wipers, stereos, paint, Garage tools etc etc. Decent range of touring and cycling items to suit all budgets. Would recommend for your motoring needs."