Morrisons Cafe Albion Street, Morley, Leeds LS27 8DT

"Dreadful experience! Do not go here if you expect quick service. Arrived and ordered at the self service checkout where we ordered food/drinks and inputted a table number. Upon sitting down we realised we had to then go to the brew counter to let the 'barista' know what we ordered. Got our drinks but there weren't any napkins or clean spoons. Sat there for about 40 mins before our food arrived! Majority of the food wasn't bad but the roast beef is a definite no-no, for £7+ the amount of beef given was 10% and the rest was vegetables! Main annoying points: Why have the ability to order drinks at the self service point, when you then have to repeat your order at the brew counter? They should have the order in front of them already and then serve the drinks, they also got my order wrong and there were also no special beans which I had ordered. Why have the ability to select the table numbers on your order?, when the assistant comes out and shouts the table number/food anyway, and the customer has to then say where they're sat. When it's loud and busy this is terrible. There's no one manning the counter and everyone is in the kitchen, no idea what theyre doing in there! By the time someone comes out, there's a huge queue formed! There's just no process/logic to how they do things, there was a lot of people walking in and out carrying cups/plates on multiple occasions when they could have done all this in one trip with a tray! Whilst we waited 40 mins+ for food, our drinks went cold. There must have only been 5 other orders they actually served in that time! - the restaurant wasn't even 50% full, it was 25% max. I would love to see how they try and handle a full restaurant, it would probably take about 2.5 hours for you to get food. It was so bad that there were at least 2 tables who asked for a refund as one waited over an hour and didn't get served! All in all, probably one of the worst experiences I have ever had in a cafe/restaurant! If it wasn't for the Morrisons name, this place would have closed down/gone bankrupt ages ago!"

"Food tastes good. Service is terrible. - You order on a self service checkout - You have to collect drinks yourself at the counter, then you realise you paid for a drink that they don't have - Table numbers are meaning less. You have to collect a table flag and enter it at the checkout. Three star experience."

"Waited 15 minutes to get served - (context this was 2pm on a Sunday) got told they were only serving breakfast (on the online order and pay app it stated full menu) and there was no notice as you walked in - it’s been about 25 minutes and still no sign of our food and no staff to ask since there’s only one poor lad running and serving. There was also barely any drinks available."

"Just had a bad experience, I come here early every now and again when my car is in at the garage. My 3 year old always gets cheese on toast/cheese toastie. This time when I got to the till, the member of staff, an older lady who clearly was still half asleep or just couldn't be arsed being there informed me that they don't do cheese on toast only beans on toast. I tried to explain that they always did this for my son as its all he will eat ( think they usually put it through as toast and add cheese and then explain to the kitchen what it is) bit she wouldn't hear of it and just kept repeating we don't do it we don't do it. Ended up walking out, plenty of cafes in morley that want my business."

"I attended here with my family. Had to clear my own table but apart from that - everything was fine. I had a pushchair & managed to tuck us away to the side. Staff were helpful in helping me choose what to order, brought my food & drinks over. Reasonable prices too. Somewhat Clean & tidy, No complaints really - but at the same time nothing outstanding. Car park is super busy though, I'd go as far to say pretty dangerous. I think everyone parks here & goes shopping elsewhere so it's chaos."