Shake Delight Dudley Road, Brierley Hill DY5 1QX

"Judging by the honest reviews, it seems like the young girl who works there needs to go. Saturday 14th January 2023 Around noon we went as a family and bought some dessert. The disgusting girl handled flakes with her filthy hands instead of the red tongs provided. If you don't like your job then go back on the dole love."

"I ordered an Oreo Sundae for my son and left really annoyed! My son made his choice based off the photos. I ordered, and paid, and the girl started preparing. Customer service was really poor from the start, with a private conversation continuing as if they weren't serving. When the sundae was handed over it was basically a small pot of ice cream, sauce around the side of the cup and two whole oreos plonked on top. Nothing like the photo! My son instantly got abit anxious and explained this wasn't right and he can't eat it, because the oreos shouldn't be whole. I'm not expecting others to understand an autistic brain but I did not appreciate the eye rolls and looks we were both met with after I politely asked if the oreos could be crushed. Afterall I too expected it to come as in the photo. It was clearly too much effort (added maybe 20 seconds on, no customers were waiting). Those additonal seconds I watched how the three girls reacted, as if he was making a weird request because he ordered an Oreo Sundae and he was given both of those things in the first place. I'm only posting this as today he told me, 'do you know those girls with the ice cream kept looking at me yesterday making me feel weird'. This is unacceptable! He was made to feel as if he was weird because he questioned why what he ordered didn't look like what was handed over! First of all, why are you advertising something using a visual photo and then presenting something different? Next and most of all your staff need to learn about customer service and to be kind and understanding. Alot of people process information better based on visual aids. Do not make anyone feel weird (especially a child) when they point out it doesn't look like a photo. He seemed happy with his Sundae but I wouldn't return based on their customer service. It just highlighted to me people's continued ignorance and attitude when it comes to neurodiversity."

"Vile staff, horrible attitude problem. They keep young women, the type you find on Love Island, who have contempt for everyone else and are spoilt brats. Make zero effort to reduce the queue at a quicker pace, pull faces at customers if they make a mistake, and when they serve you they discriminate. If you look like them they will give you more but if you don't then they give you the smallest quantity possible, my ice cream looked awful, but out of politeness I didn't return it."

"Staff were not in forcing social distancing, not directing people where to queue and where to wait. was first in the queue people were pushing in going around making their own Queue and staff or ignoring. Ordered a Ferrero milkshake, The milkshake was made poorly, not the way you get it in other places"