Clarks Coppergate Walk, York YO1 9NT

"7 months old / not an every day shoe and falling apart. Staff not the most helpful. Offered 10% off a new pair. Going against sales of good act. Unprofessional"

"Plenty of choice & good quality too. Sale on at moment, bargains to be had! Staff are very friendly & helpful."

"I have been buying Clarks shoes for several years because I have a particular size that it's extremely hard to find in the UK. Plus I only wear shoes that are gentle with me feet. I have been searching some light shoes for the summer in few Clarks shops, but unfortunately I couldn't find my size or they were too hard and they would have ruined my feet. I've almost given up on Clarks until I entered in the York shop and I had the luck to be assisted by a very helpful staff called Deneth who managed to find me a suitable pair of light shoes that I bought. I was quite impressed because he really knew the products and he actually paid attention to what I said which is extremely rare nowadays. Hopefully, Clarks will hire more shop sellers similar with his manners and competencies."

"Manager smuggly refused me a refunded, when I was entitled to one. Had to go back to the store to explain their own policy to which they told me I was wrong.. until they actually saw it in black and white! But to top it off, the staff would not look at the policy until the manager was back from grabbing a coffee over the road (on the clock). So the 3 of us had to just awkwardly look at each until she was done. When the manager finally swanned in, she went to be back and didnt bother to come and speak to me and made her staff deal with the refund."