Sandersons Department Store Fox Valley Way, Stocksbridge, Sheffield S36 2AB

"Beautiful stock.... all high-end, full of quality! Staff were crazy good too, what you would expect from a 5 star shop. BTW, has a spa inside too!"

"The stuff on their website is out of stock and they take your money. Placed an order and after a few days had no dispatch email, contacted customer services who said they were seeing if it was in-stock at there other stores and would get back to me before the end of the day....guess what they never got back to me..tried ringing and when I did get through was told all the online customer service staff had gone home. Was the last date also for Xmas dispatch today so someone ain't getting a Xmas present thanks to Sanderson's. Selling out of stock items and then not contacting there customers, first time ordering from Sanderson's and the last. Also shows how bad they are with their customer services they don't even respond to their reviews here.....will update on how long it takes to get my refund? If they would like to give me a ring I could maybe do some training on how we operate our customer services on our e-commerce stores. Update: all emails 8 in total ignored, rang customer services this morning and said I could not speak to anyone and I had to send an email.....what a joke, will have to claim money back through PayPal resolution.....hope your CEO reads these reviews."

"Appalling service. I ordered online spending nearly £450 on clothing. £297.50 worth of products purchased never arrived. I emailed them numerous time asking where my items were. I was fobbed off left on hold ignored and given excuses. I still have not received any refund or the items. I received only two items the rest I was told would be sent out to me on a different day. That never happened. I do not recommend this company. It's an absolute nightmare to do business with them to be honest, they take your money then literally don't send the items you purchase."

"Ordered a bag with next day delivery. The wrong bag arrived, so I contacted customer services to request that the correct bag was sent with next day delivery. It was explained by the e-commerce director that this was not possible due to time of day (16:30) but it could be delivered the day after tomorrow. I agreed to this as I urgently needed the bag as a gift. The bag never arrived as it was apparently ‘lost in transit’ - terrible service."

"Visited the store for the first time today and what an amazing experience. I was greeted by a friendly member of staff upon arrival and it was obvious to see that this really is a customer focused store. Friendly staff, lovely designer pieces and a breath of fresh air compared to the more high end department stores. I had the pleasure of using the spa today which was absolutely lovely. Jessica gave me a fantastic neck, shoulder and back massage. Thank you so much, very relaxing! Was able to purchase some lovely fragrance that was kindly wrapped for me when requested. I was even asked if I wanted to wait inside the store when I was standing outside in the drizzle waiting for a friend. Will definitely be returning thank you."