JoJo Maman Bébé 81 Low Petergate, York YO1 7HY

"Had a warm welcome on entering, staff were very helpful especially on demonstrating different baby carriers which has really helped me out. Thank you"

"Don't buy anything from the right-hand of the two tills at the York shop because it will give you incorrect information about how much any gift card you have is worth! On 8.12.22 was told I had a card worth £39 but I'd checked on my account that morning and discovered it was worth £63.05. The very pleasant assistant checked with IT on the phone and discovered I was right. Had I not checked I would have lost £24!!! She said the tills do 'play up'. This is just totally unacceptable."

"Terrible service from the store manager today. Tried to return an unused universal rain cover. We couldn’t return it sooner as we have had a baby (obviously!) and don’t live near a jojo. It was past the 30 days however your still selling the same item and wouldn’t even give store credit. The package did have a slight tear but that’s how it came! Won’t be using you again for any purchases. The store was completely empty- I guess because of the terrible service you guys provide."

"We bought a Love To Dream sleeping bag from here instead of Amazon as we wanted to support a small brand instead of Amazon. We had an amazing experience when we called to purchase it and then when my mother went to collect the item the next day the staff member was very rude to her as she did not have the email needed. She was begrudgingly lent the store phone to call us to confirm the order. The staff member was having to deal with a slight problem but then why does anyone shop in small stores if customer service is not amazing and kind. You pay more to shop small but if the device is not there people won’t be loyal."

"JoJo is a good shop - the products are great quality and they are beautiful. However, here for me lies the issue. This is a premium brand selling at premium prices - think 3 bodysuits in M&S = the price of 1 here - sadly the service is not premium to match. Yes the staff are typically helpful & friendly - but there is no store to store transfer of stock if an item you want is at another store. You cannot dispose of nappies in store - not a major issue but again, a premium brand selling at premium prices and you can't cover the cost of nappy disposal for your customers? Sorry, for me it's a bit like Disney World, you walk around in awe but soon the cracks start to appear and you realise it's all a bit of a show."