JD Sports Walsall Road, Perry Barr, Birmingham B42 1AA

"What a waste of time. The place opens and closes when it feels like it. It said on Google that the shop opens at 10:30 on a Sunday. The shop was still shut at 11:00. Tried to call them to see what time they opened and the shutters start to rise. When I put the phone down they closed the shutters again. Drove off at 11:15 as it was still not open and I had my 8 year old son in the car with me and he was starting to get upset."

"Worst Customer Service and Store Manager I visited the store on 22nd Dec 2022 and purchased a few items with my friend. Whilst paying for items we decided to change the colour of 3 kids' suits from grey to green. The lady serving (a white woman) at the counter took out grey suits from the bag. Whilst taking out grey suits, she took out the grey trousers we purchased at the same time. We didn’t notice that and paid £175.10 for all the items. When we checked at home the 1 item was missing worth £20. I went back to the store on the 24th of December 2022 morning around 9:35 am and spoke with the supervisor standing at the entrance. She checked my receipt and check the bag as well and identified the missing items. Whilst doing that the lady who served as on 22nd Dec came as well. Upon my asking, she remembered that one item was left behind and asked the supervisor to resolve it. However, the supervisor decided to check the cameras and requested me to come after 10:00 as there was no manager available to check the camera. I went for other shopping and came back around 11 a.m. However, they hadn’t checked the camera as yet and asked me to wait. I went out again for shopping and came back after a few minutes. This time manager (a black woman) came out and said that she had checked the camera and the missing product was placed in the bag first and never taken out. I gave her a bag to check herself but she refused and insisted that the product was in the bag. I explained to her and told her about the lady who served us at the counter. However, by that time that lady changed her mind and started saying maybe and she wasn’t sure if any item was left behind or not. There was a total of 7 items on the receipt worth £175.10 and the value of the missing item was only £20. I tried to explain however, the manager was not ready to listen and keep insisting that the item was in the bag. I requested her to show me the CCTV but she refused. I asked her what’s customer rights as I paid for the items but didn’t get it. She said I had no rights. People visiting the store make sure you check shopping before leaving the store. They don’t know anything about customer service. Especially the manager was awful."

"Service is very bad and work in cashiers is very bad bahavier I want shoes is not give me I am waiting 25 minte check ur cam time 10 to 10.30 date 20/11/2022 and vender is boys is very bad thanks"

"I’ve only ever visited this store once and it will be my last. No interaction or conversation at the till but more than happy to gossip with their colleagues about other customers which in my opinion is very unprofessional. I queried the price of an item and the attitude I received from a girl behind the counter was just outrageous; to say she was unpleasant and arrogant is an understatement. Everything was too much trouble for the staff, the fitting room floors were filthy with a pile of swept up rubbish outside of the cubicles- the whole store experience was just dreadful."

"Great choice and nicely laid out store, but store closed at 7pm and not 8pm as listed in Google Maps. Staff seemed in a rush to get us out, upon enquiry the trainers we wanted were in stock but as soon as it hit closing time they suddenly could not be found. Felt rather disappointed considering the purchase was for a child who was with me. Definitely can do better."