Tortilla London Bridge 90 Tooley Street, London SE1 2TH

"Been going to tortilla for years but had the worst experience at london Bridge tonight. Don't do a 2for1 offer and then not have enough staff or food to fulfill your orders. Queued for 15 minutes, many delivery orders put ahead of us. Order 2 large naked burritos, no vegetables, no pork, no beef only dry chicken left. A measly few chunks, everything was the most stingey portion I've ever had. The food they did have was scraped from the bottom of the tin, the pinto beans dry and stodgy, the cheese remnants dry. No guacamole, no tomato salsa, no lettuce. Couldn't believe how light my bowl was, certainly not a large or worth £8.20. Staff looked bored and uninterested, no apology."

"After a very long day popped in here for a quick bite to eat with my son. We was served quickly and efficiently by Katie who was just lovely, she explained the ordering system and was hospitality personified. The food was yummy. Would definitely recommend."

"Food nice and healthy, but fed like a baby. £10.50 for a naked burrito and drink…. Bigger robbery then hat and gardens."

"Really happy with the food. Very tasty and staff helpful with all the options and choices. Sat in and enjoyed our Burritos and naked Burrito. Certainly good value for money. Filled us all up."

"This is what £7.75 at Tortilla gets you… I ordered a medium salad bowl which (as a default) comes with a lettuce base, a choice of beans, a protein, cheese/sour cream, and salsa. As someone who is lactose intolerant I wasn’t able to get certain toppings e.g. sour cream, cheese so I chose to have lettuce, pork, pico de gallo, and guacamole (despite the staff not being able to tell me whether the guac had dairy in or not and trying to redirect me to an allergens QR code which I couldn’t find…). When I got to the till, they charged me extra for the guac without voicing the fact that it would be an additional charge when making my bowl. On top of this, I didn’t get any beans, sour cream or cheese so I politely asked whether I’d be able to substitute these items for the guacamole (without the guac in my bowl I basically would’ve been paying for some lettuce, pork and tomato for £6.65…) and the employee behind the till refused the substitute which frustrated me. I moved on and went to speak with my cousin who had similarly just got a salad bowl. She told me the same Tortilla employee had just served her and given her guacamole free of charge which frustrated me even more… In the past, I’ve absolutely loved Tortilla - I follow their Instagram, was there for the opening of the London Bridge Tortilla, actively participate in competitions/feedback/burrito fridays etc. but this customer service has unfortunately really put me off going back, especially to this branch"