JD Sports UNIT 6B Fort Parkway, Birmingham B24 9FP

"Absolutely shocking! the manager on the till last night- 30/12/22 at approx 7pm has zero customer service skills, JD sports you should be ashamed of employing people like that. After trying to return a tracksuit that was purchased for my son as a Christmas gift, and after one wear the name peeled off the trousers!! I was totally disgusted by your managers attitude and non existent customer service skills when he told me i could only return the bottoms but not the top as they were two seperate items even though it was clearly bought as a tracksuit and purchased at the same time on the same receipt !! I tried to explain I wasn't happy as this was not Fit for purpose but the young male proceeded to throw the items into the bag and said he refused to serve me. My son left the shop in tears!! I drove 12 miles to Tamworth JD to be greeted by the most loveliest friendliest staff, I showed the manager the faulty item and without any dispute I was offered a full refund or an exchange for the track suit. THANK YOU to the staff at Tamworth they were so professional and really know how to treat customers, unfortunately the manager at the FORT is a total disgrace and is losing JD customers, he should not be in a customer service role and it's utterly disgusting that this type of person is allowed to continue in this role. I have purchased so much from JD over the years and I have never been treated like that before I am extremely disappointed."

"Disgusting experience at the fort Birmingham. Felt threatened by staff members behaviour. My rights were violated. Reading from these comments jd you need to look at your recruitment process! I will not settle for this"

"Absolutely shocking service in there today, waited 10 minutes in a queue when there was more than enough staff wondering around looking clueless. Eventually got served and there was no price in the bag, so asked me to go and fetch a price tag, yeah ok I'll do your job for you. Also like to point out that whoever is in charge of the way items are displayed, has for some reason decided to hide the price tag for back packs in one of the many pockets, instead of just placing a price tag on the outside to make it quicker and more convenient. And to top it off, even after I'd given her the correct price range for the bag, she wanted to charge me £28 when the tag clearly said £25. Very very poor service overall, I will definitely consider shopping at a different JD store in the future as the staff in this one are clearly half arsed."

"If it had zero rating I would give it a zero rating first ordered my clothes there got cancelled went to the shop got asked to pick something else. Then brought vapour airmax wore them for 2 days and there stared smelling took them to the shop and the customer assistant called a manager some Asian manager turned up and said she cant help because the trainers r not ripped and walks off with attitude she needs customer service training again bloody paid 200 pounds for trainers that stink after 2 days what a joke I would never highly recommend not to go here waste off time and take your money and not help and then there say there can not doing anything when the stiching comes off"

"Racial discrimination at this store by rude inconsiderate staff. Please avoid as they are not interested in customer care"