Lowiczanka Restaurant 238-246 King Street, London W6 0RF

"I went there for my friend’s wedding and it was lovely"

"I am so disappointed that a very good restaurant which I have been going to for many years has had a change of management. It now has poor service, the ambience has been ruined with some bright overhead recessed downlights. The lovely soft-glow side lights on the walls are still there but for some reason were turned off. I attended a group meal for which the order was placed in advance and we paid for it before eating. I was surprised to also have to buy drinks at the bar and bring them back to the table. Apparently this was due to a lack of waiting staff. A number of us had to wait ages for our meals and when they arrived they were the wrong items because they waiting staff didn't really know who had ordered what. When my meal finally arrived after a mix up it was dried out and tasteless. Which was a shame as someone had put a lot of thought into the presentation on the plate. It was one of those evenings where you end up drunk before you have started eating. Half the restaurant was empty as in the floor was empty. I'm guessing the tables were moved to the alcove for our group. There was a curtain hanging in the middle to separate the empty floor area from diners. The music was good as it has always been on a saturday night but there was a general lack of ambience and a large area of unused space. The staff were struggling, I think there may have been only 3 people serving (two waiting staff and a manager). I have been told there were arguments heard from the kitchen. I really hope the management read this as constructive feedback and make some improvements. This used to be a fabulous restaurant with fantastic food and a great menu. I'm not sure whether it has been badly decorated or whether they are in the middle of redecorating. It's a great shame because it has so much potential. I hope that they find the help they need to manage it properly and bring it back it's original quality and feel good vibes."

"I would like to raise complaint regarding my experience at the Lowiczanka. I had booked a buffet for 15 people (6 children) on 24.06.2022 for a meal after a memorial service for my uncle. The service that I had received was poor, in specific, this relates to an older lady that was on duty that evening. She was utterly rude and disrespectful. She had no sympathy towards my families situation. Towards the end she was having an argument with me and to calm the lady down, one of the people that attended my meal paid her £20 to clam down. Moreover, the food was poor quality and was not worth the money paid; there was no juice available, the quantity of food was low, the food was cold and it did not taste nice. I have spent a fortune for poor food and poor customer service. This was my first and last appearance at the restaurant. Tremendously disappointed."

"Lovely authentic Polish food, friendly staff, good value,nice ambiance. However, service is slow because they are under staffed."

"Oh My God!!! The Food is so so Delicious. We were only 2 people but couldn't decide which one to go for. Ended up with 4 main courses, 2 starters and 4 desserts. And guess what!?!?!??! We have finished them all, even ordered some more to take with us!!! Strongly recommend!!! One of the best Homemade Food in London!!!!"