schuh Warrington WA1 1QP

"My partner purchased a pair of ugg boots at the start of December 22 as part of my Christmas present. I wore them on Chrustmas day but noticed later in the day there was a difference in colour so took them back to the shop for advice and hopefully a swap. The shop were unhelpful while they acknowledged the differences between the boots they would not swap them and told me I should have checked them before I wore them. They actually said buy another pair from us and we will discount you 10%. No thank you are you joking. Later on closer inspection I noticed further diffences in the boots the most telling one was that one was made in China and the other in the Philipines. At this point I contacted complaints at Shuh headquarters who were brilliant and asked for me to send the boots back to them so they could be checked by quality control . They responded to me quickly and advised that the boots were from 2 different batches and offered me a refund or a new pair. I accepted a brand new matching pair of boots and they were immediately dispatched. No complaints about that. However due to the humiliation in the shop by the 2 staff members I dealt with I will now take my custom elsewhere, they were both dismissive and completely unhelpful, with hindsight I think surely their supposedly trained eyes would have spotted the fault immediately but instead treated me like an idiot. I have shopped there many times in the past but following that I won't any more."

"Good selection but I got back the car to show my daughter her new trainers and there was only 1 in the box, paid the parking so i had to run back through the golden square to get the other shoe, little inconvenience wouldn't stop me from going again"

"Always a good place for footwear, served by Joe who was polite and patient and a credit to the store."

"I went into a schuh yesterday and was greeted by Dylan and Lauren, they were very helpful and made my time i spent in the shop a delight. They were both very friendly and I was very happy with the customer service I received"