Clarks 28 Grove Street, Wilmslow SK9 1DX

"Click and collect. V helpful staff Happy customer"

"Incredibly poor service and attitudes from a manager and staff. Manager was crass and abrupt. Staff members stood at till yawning. I understand staffing levels may have been poor/stretched but the general attitude were really poor. Walked out and have purchased elsewhere."

"Absolutely fabulous customer service. Unfortunately we had a pair of faulty shoes which I wanted replacing with the same type as they were so comfy, but product no longer available to buy online. Contacted shop explained issue and Vicki went above and beyond to find a franchise shop who had the exact pair/size we needed. She then got them delivered to Wilmslow for me to pick up and even kept me notified as to how long it would take them to arrive in Wilmslow. A FIRST CLASS SERVICE CANNOT THANK VICKI ENOUGH FOR HER EFFORTS IN OBTAINING A REPLACEMENT. I could not thank Vicki in person on the collection day, as she was not in work. But staff knew about the product exchange and it was a sorted in minutes..absolutely seamless.Showing great teamwork and communication between staff. Many thanks."

"I went in yesterday to return around 5 pairs of boots i had ordered online. I shop mainly online and returned anything that was unsuitable as that's easier for me than spending time in a shop trying things on. I have 2 small children under 5 which doesn't make it easy to shop hence why online shopping is alot easier for me. I went to do my returns, and clarks were very busy with the back to school rush. Thr manager frowned with the fact she had to process so many refunds and said it would be easier if i came in yo to shop. Er no it wouldn't as the shop was packed and how much much extra strain is it for them to get many pairs out in thr store when i check them at home. The refund took 1 minute."

"We chose to visit Clark’s to be measured for & but my sons first pair of shoes. There was a good range of children’s shoes, although the style we wanted had to be ordered & collected at a later date. However, I was disappointed with the service from the staff at the store. I expected for them to be more prepared and helpful with fitting shoes for a toddler. My little one became very upset, and the staff were not very helpful in finding solutions. Clark’s is well known as a place to buy shoes for children, and I would therefore expect the staff to be more skilled in dealing with young children, to make the experience more enjoyable for the child & parent. I am likely to find an alternative shop to buy future shoes for my child."