Hollands Country Clothing Greeba Road, Wythenshawe, Manchester M23 9XS

"I've been looking for a fully waterproof full length coat for a while and came across the Baleno Kensington which seemed to tick all the boxes. I also ordered a Jack Murphy Erin as a comparison but returned that due to it being less generous in sizing albeit ordering the same size. I'm generally a size 16, 36DD bust and approx 5ft 8 tall. I found this coat in a country store after searching for a while so was happy to try on before purchasing from Hollands country clothing for £30 less. I'm glad I was able to try it before purchasing online as I went for the size 14. The 16 was too big and less shapely on me. This is why I say it's generous in sizing. I chose the brown colour as I felt it was more dirt savvy than the camel which is a lovely colour but not practical for muddy dog walks. I don't have a dog but you do get the occasional dog who wants to jump up and greet you with it's muddy paws. Anyway The Kensington.. This coat is fabulous. It's stylish, comfortable and practical. Even going down a size I am able to wear a lightweight puffer coat under it for extra warmth. The length is below the calf which is what I wanted so water does not drip in to my boots. The sleeves are a good length too and they can be adjusted to be tighter. On windy days I could not feel any drafts. My only criticism of this coat is that the pockets could be a little lower and slightly deeper maybe with a bit of fleece lining for warming hands. I'm so please I have found this coat after purchasing many others in the past that have let water in. Buy one you won't be disappointed ."

"I placed an order on Saturday 3rd December, paid extra for delivery from DPD for Monday, 5th December, due to postal strikes, but it didn’t arrive. It took a week for DPD to send the parcel back to Hollands Country Clothing, when it arrived, the parcel was sent straight back out to me, and HCC refunded the postage as a gesture of goodwill. Parcel arrived on Monday, 19 December, in time for Christmas. Great customer service from Sarah, even followed up with an email to check I had received the parcel."

"I recently bought their Jack Murphy long raincoat. It is the best raincoat I have ever bought. Comfortable, keeps you warm and has a hood that you button on if needed. Great design, and Hollands country clothing dealt with my order very speedily. Many thanks."

"I had reason to call to Holland Country Clothing yesterday regarding an order that, on arrival, didn't seem to match the expected sizing. I spoke with Libbi and was extremely impressed with both her knowledge and thoroughness in helping resolve my query and problem. I ordered the replacement item whilst on the call and it arrived today. The customer service from Libbi & Holland Country Clothing was exceptional and they can be assured of my business going forward. Such a shame that this has become the exception in our online world! Thank you Libbi"

"Coat arrived well packed and looked good. Small but important issue with it resolved quickly and politely. As soon as I recieved a refund I reordered another coat. Feels like a more traditional service than typically found online. Would use again."