The Bridge Restaurant @ ExCeL London Western Gateway, London E16 1XL

"The most horrible burger I have ever eaten. The burgers were cold, the service was poor and the staff were very unfriendly. Never ever again. Total waste of money !!"

"Absolutely shocking restaurant at Excel, prices are sky high, very limited menu options, portion sizes very small and all main dishes have a load french fries and not much else. Desserts don't reflect what they should be in principle. Rocky road dessert had no Oreo biscuit and very little ice cream. Restaurants like this should close down. Vote with your feet and do not go to this brand"

"The decor is lovely and the staff very friendly it’s just a shame that the food is basic and Wetherspoon's esq and clearly overpriced considering that quality, portions are good but we did not finish anything as was just not enjoyable (gristle in the burgers, salsa and sour cream on loaded fries was anything but). We would have been better off at a fast food vendor."

"The decor is nice and being above the Jam packed crowds of Excel is definitely good. Getting seated was quick and ordering was simple via the touch screen device on the table, although I still had to scan a QR code and pay via my phone which made the device seem a bit redundant to me. Unfortunately that's only the beginning of the negatives for my experience at The Bridge. I ordered a cup of tea, a coke, an apple juice, The Bridge burger (a beef burger) and a chicken burger. This came to about £33, not cheap but also not outrageous. The drinks came fairly quickly however they do not have honey, so was forced to have sugar in my tea, which was a bit of a let down but I can accept that a lot of places don't have honey (they should imo), they did however have oat milk. Now maybe I'm just too patient but 50 minutes later our food still had not arrived! It was fairly busy but by no means over run and there was no reason for our food to take so long. So finally after being sick of waiting, almost falling asleep, my coke going flat and my daughter being incredibly hangry, I went up to ask how long these burgers were going to be. As soon as I asked, the manager (small Asian lady) did not answer but rather looked around elsewhere as if I wasn't standing right in front of her. It was the chef that said what table? I told them and the manager proceeded to look it up on the system then tell me there were no others for my table (bare in mind I'd already paid!) I told her to look again, so she went into the past orders and said 'this was an hour ago'! I said, 'so?'. She then proceeded to indirectly call me a liar multiple times by saying that the food has been brought out and that she personally bright it to the table! I told her no, look at the table and would I be standing here having this conversation if we had the food? To which another waitress said, he's right, they've been sitting there for ages. The manager repeated that she or someone else brought the food over personally at which point the chef apologised, offered me free onion rings, sweet potatoe fries and drinks. I said I didn't want extras, just what I ordered, plus I'm intolerant to onion and specified this in my order. The food was then brought out within minutes with sweet potatoe fries, a Fanta and coke (I guess they just chose these extras randomly for us). The fries were tough and the sweet potatoe fries dropping in oil that tasted like onion rings, which has given me a headache (the intolerance), the burger was thick but tasteless and wasn't any better than one from a fresh packet at the supermarket. The chicken burger was a breast piece, overdone, very dry (my daughter had about 4 bites). I think it was pre seasoned from the freezer as it tasted just like a fillet burger from frozen. All in all, highly disappointing and I cannot recommend the Bridge at Excel even slightly. Such a shame cause it has all the potential to be lovely. Credit to the chef and one member of serving staff for being apologetic, nil poi to the manager for being defensive and accusatory to a patron who had not only already paid but waited an hour for their food. Shame on you girl."

"Had lunch here whilst attending the motorcycle show. Extremely quick service as you order via a tablet device and pay by card. Could be considered expensive but you have to appreciate that you are in the Docklands. The burger was ok and the beer was light and easy to drink."