Alexander Express 88 Villiers Road, Watford WD19 4AJ

"Food wasn't great, Shawarma chicken just tasted burnt and of little else. Lamb shish was OK. Everything was in loads of small plastic trays, a lot of which don't seem recyclable and definitely didn't hold the heat. Cardboard would have been better. The place isn't very welcoming, they seem more focused on their deliveries than take-out customers."

"We ordered a mixed grill and halloumi sandwich, when the order arrived the halloumi sandwich was not there but there was a portion of halloumi. I called the takeaway and they sent a halloumi sandwich but asked that we give the halloumi portion back. My wife was hungry and had already eaten one piece when I called the takeaway but after that we didn’t eat anymore. I thought it was strange they wanted the food back, when they messed up the order in the first place. They then called me to say I was “cheap” after returning the halloumi with one piece missing. They didn’t seem to understand that their mistake meant we could not eat together and we had to wait for the correct food to arrive. I hope they didn’t just reheat the halloumi and serve to anyone else. Any ordinary takeaway would have just accepted they got the order wrong and not request the food back. I ordered through their app, so it was clear what we ordered. Awful customer service and I didn’t appreciate the abuse from the takeaway. I had always enjoyed eating here"

"If you like lamb... well this is pretty much the best ive ever experienced. nicely fragranced, cooked to perfection. Not something you would expect to find in this country. Very high quality."

"First time and last time we will use Alexander Express. Terrible experience. Took three attempts to order online and when I called to check if the order had gone through they didn’t seem to care. When it finally arrived it was wrong, I called again and they kept me on hold for ages, finally offered a refund then got moody when I asked for the food instead. What they did manage to deliver was horrible - tough undercooked meat and generally tasteless. Literally threw most of it away. Trust me, give these guys a miss, there are far better places"

"Prompt delivery, beef cooked to perfection. Wasn't to keen on the taste though, bit blant. I'll try something spicier/more hot next time. Also, I usually eat with my hands but for steaw I think there should be some sort of cutlery included with delivery. Luckily had a spoon at my hotel room."