Lost and Found - Dine, Drink & Social 36 Derby Street, Ormskirk L39 2BY

"Brought here Monday 30/01/2023 for my birthday lunch. Arrived at 11:30 ordered food at 12 (this is their starting time) first table to order. Food arrived at 12:55 after other tables were served, the orders didn’t come out together and then were incomplete. Ordered two steak sandwiches and a full English. Not sandwiches at all, more a salad, as provided with 3 tiny rounds of garlic bread. I appreciate it states open steak sandwich but it’s fair to assume under the sandwich section there would be an acceptable amount of bread to make an actual sandwich. Steak was chewy and tough not £14.95 worthy. My friend who ordered the same requested no onions, sauce still came with onions..she has an allergy. No fries brought with either meal which states on menu accompanies, had to ask about three times, friends eventually came at the end of her meal, cold and the basket put directly onto her plate while she was eating from it. Asked why other tables were served before us when we ordered first, to be told the steak takes longer so other tables meals cooked first. Makes absolutely no sense at all and also not when medium rare requested. First cup of coffee each were served in takeaway cups and no biscuits. Upon complaint, fresh coffees in mugs with biscuits, however cold coffee. My friends partner still waited 55 minutes for his breakfast and had to pay. The two ‘sandwiches’ were removed and a round of drinks. I was then requested to provide my email as I would be contacted and offered a revisit as VIP to apologise for all the inconsistencies and disappointment. To date heard absolutely nothing back. Minimal staff, one young server handling food dishes with nail varnish on. There was a private function that day for a funeral that was used to explain away delays. If you cannot cater to a private function as well as the public walking in, don’t try. It was my actual birthday that day and it was ruined. Will not be recommending nor returning."

"Went for a works Christmas night out, we are a pretty large staff team for a smallish restaurant! Service was brilliant- both waiting on and bar staff- friendly, efficient. Food was really lovely- no compromises even though it was such a large group to feed! I left around 11 as was tired and had to drive home to Liverpool, but today kicking myself for not thinking to leave a tip for the staff as they did an amazing job! (The meal and some drinks were pre paid so I didn't have the reminder by paying a bill!) Would definitely recommend- food and service were so good!!"

"It was our first visit. My friends live out of town so I chose the venue being close to the train station. We all thought it was a fantastic venue to meet for lunch. We were able to chat. No loud music drowning us out. The venue was clean and presented beautifully. The staff were friendly and welcoming.We are already planning our next visit. Ideal spot."

"We visited here for the first time this evening and we are highly impressed! The staff are absolutely lovely and cannot do enough for you. The food is just amazing! It is absolutely stunning in every way and I cannot recommend it enough. We cannot wait to come back and try more of the menu!! Thank you so much for making mine and my daughter's birthday's even more memorable!! Our server Abbie was fabulous and made sure we were made very welcome and happy throughout"

"Dropped in by chance on way to station with time to spare, attracted by board advertising Illy Coffee (excellent). Lovely girls waiting, good music, impeccably clean and well maintained - a real pleasure to visit. My fellow diners breakfasts look brilliant."