Rising Sun Brewers Fayre 2 Ascot Road, Watford WD18 8AP

"We went for Mother’s Day. We thought it odd that the car park and restaurant were empty but soon realised why. There was food and crumbs all over the floor and it felt generally unclean. The bar staff took about ten minutes to put our orders through as they had no idea how to use the till. Despite there being only a handful of other diners we waited ages for our starters (garlic mushrooms and chicken goujons) which were over cooked, albeit hot. The mains took ages and we had to chase up where they were. The meals arrived and were cold, we were a family of 5 and the restaurant was empty so there was no excuse. One diner had the carvery (roast self selection) which was cold and shrivelled up. We asked for our money back as by that point we had been there well over an hour and had no hot meal, despite the restaurant only having about 6 other tables occupied. I am surprised this restaurant is still open, it was an awful experience. Thankfully we got our money back and left. I would have 0 stars if I could have done."

"I came by myself to try and visit the place. As I entered, it was quiet, and there's two staff standing behind the bar. They acknowledged me by looking without verbally greeting me. I enjoyed my starters, which is soup of the day and prawn cocktail. I decided to have it in the bar, although it's the same menu in the restaurant. Soup is perfect, and the prawn cocktail is fresh and has a good presentation. I had my main course, which is sirloin medium rare.I created the sides, my way of eating healthy. Although, I noticed that they did not rest the meat that I ordered before plating it because there's blood on the plate.The service is average on the floor. No food checks, minutes after they served the food. They just come to collect the empty plates when you finish. Ordering food is by the bar, and you have to let them know the table number where you sit. I would suggest tasting the red wine you ordered before taking it to the table, as mine tasted like vinegar. Perhaps the bottle has opened for days. I guess they have to label the date they opened the bottle to let them know how long it's been displayed in the bar. The supervisor offered to replace my glass with another, which I enjoyed with my sirloin. I noticed that they were chatting with their guest by the bar and staying there without checking the floor, and as I said, they would come out on the floor when the customer finished their meal. The first thing I noticed when I sat on the table was their menus. It's sticky to the touch. Just imagine how many customers touched it, and their salt and pepper are not filled and dirty. I have to get it from another table. I also noticed that my side of the seat on table 40 is dirty. However, I noticed that they sanitised and wiped their table after use. The place is nice and cosy, and the music is just the right volume for a quiet shift. The place is very promising if only they have attention to details. The staff have the right attitude and will really please you. They have menu knowledge and can recommend something that's suitable for me and the things I requested.However, they just need to do some checks on customer satisfaction. I did not order my dessert because I am quite full. I just went to the bar and ordered cappuccino, but their coffee machine is already cleaned and switched off. I been offered a complimentary instant coffee instead."

"Sadly my dinner (pie, mash and peas) was warm on delivery. Same for apple crumble and custard (closer to luke warm.) Stick with fish and chips - not so much can go wrong there."

"Clearly understaffed on our family visit. We arrived later than planned due to traffic issues but really to have just 2 staff serving on a Saturday evening was pretty rubbish although once being served, the staff themselves were friendly and helpful enough. We arrived and were seated and told that the member of staff would be back in just a few minutes to take drinks orders. We never saw her again all evening. After we'd finally made our choices we went up to the counter to order. The queue was growing rapidly. Even after ordering our food took 45 minutes to arrive. My pies were almost inedible; undercooked pastry bases and rock hard and burnt lids. No offer of any sort of refund when I complained, just a "sorry" and noted my complaint When it came to ordering deserts we were warned that there was a wait so we didn't bother. It was getting late for our kids and we'd been there nearly three hours as I was."