KFC Pemberton - Ormskirk Road 787 Ormskirk Road, Pemberton, Wigan WN5 3EY

"Can't comment on the food but terrible service. Made on order online and payment went through fine, but when I got to the restaurant they door was locked and they said they were closed, 5 hours before the stated time. They didn't apologise or give reason why they were closed. They simply said to get my refund through the website. Terrible"

"Appalling service from staff. After placing my order I was made to wait over twenty minutes whilst other customers after me were served promptly. I saw the staff member pack what looked like my order and then gave it to another customer!! She then did the order for the other customer and called out the order. I then pointed out that my order had been given out instead. She offered no apology whatsoever and begrudgingly re-did my order before finally handing it to me over twenty minutes after I first placed it. She mumbled some half hearted attempt at an apology under her breath as she could see I was not impressed with the standard of service. I don't think I will be going there again for a while until they sort their staff out. If they spent less time talking and more time concentrating on the job, issues like this would not be such a regular occurrence."

"They are unorganised. Poor customer service. 30 minute wait whilst they got telephone orders out before serving customers onsite. No communication. Manager didn't seem very bright or able to prioritise workload. We won't bother again"

"The girl who served me with the long dark hair was very nice and was pleasant. I ordered x3 pieces of chicken and the rude female supervisor in the grey shirt barked in the background that it would be 15 minutes and seemed annoyed that I had ordered x3 pieces of chicken . The girls who were work at 19.30pm at the front were touching their faces and playing around like immature children. This was the last time I visit this kfc as a few of the current staff have no customer service skills and the female supervisor with ginger hair as a bad attitude and to immature to be a supervisor. Also was very messy behind the counter and unorganised ."

"If there was a zero I would rather give it or may be a minus. The staff smoked outside came back and served food with the same hands without cleaning them. Food looked as if not fresh. No customer service ethics at all. The tables were all dirty as was the kitchen. Toilets all dirty and the tap was not working, disabled toilet in a mess as well. I think the owner doesn't care much as its a brand and sale will be there no matter what. The ice cream ordered was not what is being advertised. Sorry to say but not coming back again."