Bassi Sweet Centre

"Ultimate insult, after ordering from here for over 20 years, the customer experience has never really been a reason to go back or though the lady is usually more pleasant to deal with than the man. Wife called to place an order for uncooked samosas and I went to collect them, on arrival the male owner asked for payment and presented the card machine to me I inserted the card at which point the owner left to go into the kitchen, after entering the pin number it said approved and a pop up appeared which read complete so I pressed it and the screen went back to the usual home screen. Uncle came back and accused me of cancelling the payment, to which I explained I had pressed complete and that the payment had gone through. I quickly logged in to my mobile banking app to show evidence but uncle was adamant I cancelled the payment and kept repeating to me that "why did you press complete that was his job", I was absolutely shocked and embarrassed to say the least as there were other customers in the store. Uncle then grabbed the bag with the frozen samosas off the front counter and put them out of my reach like I was going to run off with them and said I'm going in the back to check my phone to see if the payment has gone through, even though I was logged onto my mobile banking app which showed the payment had gone through which I tryed to show him but he wasn't having any if it. It was painstaking standing in the shop dying of embarrassment and a little while later uncle came out red faced with a changed demeanor saying yes it's gone through but next time don't press the complete button, thats my job, to which I said there won't be a next time. Uncle asked why won't you be coming back, I explained that I've been coming to you for over 20 years and you accused me of this. After 20 years of spending a huge ammount of money and promoting bassi sweet centre to friends and family in the workplace and in business I was made to feel like a liar and a cheat over £31 which has to be the worst experience as a customer in my life. Take your money elsewhere to people who will value you and don't just see pound notes. Hope this answers your question as to why I won't be coming back."

"Consistently great fresh food. I moved from the area recently but I still travel over half an hour to get the food from here. Everything is great here and the spice levels are just right."

"Best samosas and take away food around ,a must try for anyone who likes Indian cuisine."

"so far tasted the samosas , yes it’s mainly potatoes but it’s tasty. spring rolls mainly peas n sweet corn but tasty. had different sweet, liked most of them and there fresh. but i found the owners wife bit rude. women of her age should have more manners and respect customers, because without customers they’re shop wouldn’t be standing. turban gentleman was nice and respectful and the young girl there. the brown sauce they give with the samosas is like water not sure how to use it, do i drink it from a cup, it’s literally like water. if you dip the samosas in, pieces of the samosa fall out into the watery sauce. but can’t fault the food it is tasty"