Fortune House

"Ordered, 1 hour later I called back the shop. They told me MY own address and confirmed my order. Then to tell me it was ordered for collection after they already had my address? The order got reordered which they added £3 to. After this my food came in less then five minutes. It was freezing cold and my fried rice was missing. I make the call to make the restaurant aware of the situation. After this I was told my food was hot and he “touched it himself” he was very arrogant and constantly repeated himself telling me it was hot and we should never order from this place again. As I paid £21.20 for this food I was livid and I was then told to either put it in the bin or eat it. I then asked that if I’m going to put it in the bin will I get my money back he said no and told me never to order again and put the phone down. Terrible service and I do not recommend this place whatsoever"

"This restaurant does have nice food but delivery times can be excessive at times. But Jay the customer service agent who takes your order is second to none. Without this man this restaurant can not function. He is kind, caring, courtious and provides outstanding customer service. No job is to big he listens and supports you through your order and has outstanding menu knowledge. Big up Jay. Words can't express how great your skills are thank you. Other staff in this restaurant have no customer service skills and are rude and very frustrating. You are a true asset Jay to this takeaway and should be appreciated for your work abundantly as this takeaway would lose £1000's of pounds without you."

"Ordered and took 1 hours food was freezing cold and gave me the wrong order, so i called them and they brought me the right order. But gave my partner food poisoning he has been throwing up for 8 hours straight never ordering for here again."

"Delivery times under estimated, ordered at 8:30, arrived at 10:30. Restaurant not up front about order, after calling after the latest estimated arrival time had passed I was told it was already on it's way, the meal arrived 35 minutes after this. Item missing and the hot crispy chicken was effectively deep fried bones."