HAMILTONS MANCHESTER - Bar | Restaurant 254-258 Bury New Road, Whitefield, Manchester M45 8QN

"Very disappointed. We have visited Hamilton’s on several occasions, but our visit last night was extremely disappointing. Having booked a table weeks in advance, for 7.30pm, we were told on arrival that we had just 5-10 minutes to quickly look at the menu and order our food, as the kitchen closed at 8pm. Food orders needed to be in before 7.50pm. This would’ve been fine if we had known this prior to the booking - we could’ve arrived earlier! We were greeted by a man who was almost ranting at us to ‘order quickly’ as the kitchen was closing. Not a very welcoming reception. Once ordered, we were told (by a very nice lady called Katie) that we could relax now and that the bar was open until 10pm, so no rush. This was not the experience that we got though. The same man from the start - called Max - began rushing us to eat our food and even attempted to take my plate away while I was still eating my meal! He told us on several occasions that the bar was closing and was continuously rushing us along. We were trying to celebrate a special birthday, so we were hoping for a relaxed evening, but we were made to feel like we were in the way. At 9.15pm, Max came over, once again, offering us the bill and asking if ‘we were all done’. He asked us this alot! I asked about the bars closing time, as were wanting coffees, and were told, ‘usually 10pm is closing time but if it’s quiet like this, we can get closed up earlier and get out’. We felt very unwelcome, so decided not to order another round of drinks. I spoke to Katie, who had been very pleasant all evening, about the rude man. She said he might’ve been grumpy as he had been on shift all day, but also that that wasn’t an excuse and apologized on his behalf. For the first time in 25 years, my husband refused to pay the service charge on our meal. It was a very frustrating evening and sadly that was our last visit to Hamilton’s."

"I had eaten here before during lunch hours and it was fantastic. Unfortunately, we were really disappointed with the quality of food and service this time. Granted it was a Saturday evening and very busy, but the food we ordered wasn’t up to scratch for the price. Chips were undercooked and soggy, meat was over cooked and tasted as if it had been sat on the plate for a long time before being served. Both started and mains were barely warm. Sadly, we were very dissatisfied with our meals, the lack of enthusiasm from some of the staff members serving us and the extremely loud atmosphere at 6pm whilst trying to enjoy our meals."

"A group of 5 of us came in for lunch and were made to feel very at home. The hosts, bartender, waitresses and chefs are all incredible. And the food is even better. It was nice to see the restaurant fully booked on a Friday afternoon. We have been a few times before but we will definitely be back soon."

"It was a great experience with my colleagues for a birthday. We didn't eat, but we heard a lot about how delicious their food. We will try ASAP. Thanks everyone for serving on that night. We highly recommend their cocktails. We will be back soon."