itsu 21 Parkfield Street, London N1 0PS

"The service at the store is very nice and staff are really friendly. When I was placing an order the, one of the staff member was helping an old lady next to me. He was very patient helpful. Thank you for your services and food."

"Went there to grab a quick bite with my partner. The products were carefully arranged and the atmosphere was calm, which we liked. Staff were very helpful in helping my partner use her NHS Blue Light discount. Additionally, all the spices we needed were already on the table, so it's literally sit & eat. Would definitely recommend for a quick bite and quality of food."

"I brought a couple of dishes from this store only to find out when I got home that one of the dishes was open, the seal had already been broken & was therefore NOT safe to eat. Due to health issue's I wasn't able to return to the store, instead sending an email to customer services regarding the issue. I got no response but managed to return to the store the next day for an exchange. When I produced the dish and my receipt to a male server at the food counter, he immediately gave me a dirty look, treated me like dirt, questioned and interrogated me, accused me of ripping the seal myself, then walked off without saying anything! I watched as he went over to a woman sitting at one of the tables. They both proceeded to stare at me in a cold manner, talking about me for a long time while I stood there waiting for them. The woman took her time to get up, slowly walked over to me while continuously staring at me. Told me she was a 'deputy', said she had read my email (but did not respond) and also accused me of ripping the seal myself! She talked to me as if I was lying and trying to pull a big scam......over a dish that costs £5.29! I am totally confused as to what type of scam she thinks I'm trying to pull here. It was obvious that I had not consumed the dish. I told her I just want to exchange it for a new one, she agreed and I left feeling upset and angry at the way I had been treated. I don't know why it was so hard and took so long to do a straightforward exchange. I shop 'regularly' at this store and have done so for many years since the store first opened. I spend a lot of money at this store every week. There's one small issue and I'm interrogated and treated like a criminal! I will not be buying from this store again, and do not recommend other's do either."

"It'd been a while since I visited last time and it's changed to a self payment system. Touch screen to pay for sushi etc and/or order hot food. I wasn't aware of it at first, but a staff member was really kind and helpful."