Co-op Food - Cross Hills 14 Main Street, Cross Hills, Keighley BD20 8TB

"Absolutely disgusting customer service they stand watching and glaring at you like you are ready to rob the store I've never known a place like it it is absolutely appalling staff would be really looked at especially the evening Staffs I got in on a morning and the staff are great but when evening stuff come on that is that's when you are meant to feel s*** when you are shopping"

"I am a coop member, but am new to this store. Staff member ( older male with pony tail needs retraining) I asked him at bread section for help - nothing doing - just kept on talking to himself and shelves and ignored me. Sadly moved to till as I went through - lo and behold no receipts and no card receipt. I said I'd wait for queue to go down , but he would not be able to help as no receipt would ever be forthcoming. I was buying multi deals so wanted to check all ok. I am a mystery shopper for other companies - I am appalled this type of poor service hasn't been flagged up and addressed. Shop interior good - staff I encountered nil points. provide a"

"As a student at the nearby school, it has everything I need. £3.50 for a meal deal is a very good deal. I have the co-op app aswell and get discounts each week for products I buy, which it tailors to my choice of purchase. When I'm running low on money it helps a lot to go there rather than other shops. Very convenient."

"Really bad customer service. I went to buy ariel pods to clean my clothes in the local laundry. I have no coins I paid with a £20 note and ask as a favour to have some coins as change, the cashier didn't want to listen to me and asked me to go to a bank that they are not a bank to change notes (I could understand that probably they didn't have enough coins to help me, but I am sure that she could be more positive and polite and make more helpful suggestions as there was not a near neither and open bank), I have to ask several times, after ask again if she could change one of the £5 notes that she gave me and finally she did. So I could the washing machine, but I couldn't use the drying machine as it is 50p coin only and the cashier could not help me (or didn't want to, for the way the react all the way negative)."

"Mostly inept, badly informed staff especially this morning re own brand gin! No shelf marker, no stock on shelf? This at a time when on special offer, reduced by £1-49?? Often missing from shelf but plenty in store room? Now informed very likely to be discontinued?? I hope not and will persevere with being the nuisance customer who 'asks' for it!!"