Pizza Express

"Food is good. Our issue was the poor customer service and staff not making customers aware of deals on the app and restrictions within the app. We used the app which had free dough balls and a deal to have a pizza and a starter. It wasn’t clear on the app that we could only choose dough balls as the starter but the waitress allowed us to choose other starters and after checking that these deals would work we ordered and enjoyed our meal. The bill then arrived and was a lot more than we were expecting. Our deals were not on the bill so we were left confused. The young waitress did not have any knowledge on the matter and did not inform us that the deals were meant to be processed on the app and not through them. We were then confronted by the manager who had no customer service skills, was extremely rude, kept repeating that we should have read terms and conditions and not taking any acceptance that we should have been notified that it was all done through the app. If we had been told my our waitress it was all done through the app we would’ve looked at the app more but we trusted that they would’ve told us that the deal wouldn’t work. It wasn’t properly resolved and although the manager did kindly give us 10% off the bill, we were not given any apologies and had a lecture of terms and conditions off the manager. He refused to take the constructive criticism of making staff more aware of current deals and telling customers that it is all done by the app, instead he was very patronising and rude. Although the food was lovely and credit to the chef! Pizza express definitely need to teach their staff and especially managers basic customer skills."

"It was very busy here 2.30pm it is situated in the centre of London! But only waited a few minutes for a table. Waitress was polite and helped us choose, (we tried different dishes today). I like that tap water is always an option and is served in a decanter to your table. Food was delicious, I think the meal can be quite expensive, if you order lasagne/cannelloni you don't get any sides unless you pay for each dish separately."

"Pizza Express is always a great place to get a really good pizza or a tasty pasta dish. This is a full service restaurant that delivers authentic Italian cuisine. I recommend the deserts, particularly the billionaire's desert. Really a phenomenal desert. We always make it a must to drop in to Pizza Express when we are in London. Hope you will too!"

"Booked a table online when we arrived something had gone wrong, Alex took good care of us although very busy we just waited a few minutes before a table became available. The staff made us feel very welcome , our grandchildren had a great time. Alex and his team were brilliant he is running a very happy team. Thank you."

"Booked table for 9 for a late lunch. Terrific staff. Excellent manager. Table ready on time. Dedicated waiting staff who were always friendly and helpful. Delicious food. Wide choice from menu. Very reasonable prices. Stayed 2.5 hours. Ideal venue for our gathering."