Pizza Express The Trafford Centre, Trafford Park, Stretford, Manchester M17 8EQ

"Went for a meal over Christmas. Was told the wait for food would be 45mins which we were okay with as it was busy. 1 and a half hours later we were still waiting for our food. The place was full, yet for the time we were there, I only witnessed 3 out of the 30-40+ tables receive their food. You could clearly see people's frustration as no food was leaving the kitchen area! Waiters/waitresses constantly taking orders but not much else was happening. When our food eventually appeared my partner's was stone cold, he refused to eat it and asked to speak with the manager. There was no apology from the Mgr and his answer to the delay was that it was Christmas! When I attempted to then speak up about the lack of food coming out as a whole, so nothing to do with Xmas, the Mgr rudely put his hand up to my face whilst not looking at me, cutting me off from what I was saying, which I thought was extremely disrespectful. He also said "I just cover the floor area and not the kitchen" but yet he failed to see that no-one in the restaurant had food in front of them and hadn't for some time!! I even observed the kitchen staff holding up huge rolls of receipts/orders and looking at them confused. The Mgr quickly told us he had given us everything free of charge. Getting it free wasn't the point, a bit of friendly customer service, an apology and efficient staffing goes a long way."

"Poor hygiene, hair attached to ice in my drink. Ice was never requested. Unapologetic staff. Food initially given was burnt then remade. This was a waste of time. Then I was sick later in the evening and day after. I recommend you do not visit this dirty chain. Not worth your time, health or money. There are better pizza places or restaurants in Manchester. Please avoid this one."

"Service was amazing and the lady that served us was really helpful and very friendly. The only thing that was annoying we ordered garlic bread with cheese twice and only received 1. We shared and only paid for one. And the air conditioning was on above is that made the pizza cold quick. The service was amazing and all staff are doing so well especially on a Fri night in the school holidays"

"Super experience, staff were very attentive and food amazing. We booked to celebrate a birthday for my 6 year old son and they made him a super special dessert surprise in minutes of telling them it was his birthday. He was over the moon! The restaurant looks great, we loved the table we were given it was in a lovely spot. We were told there could be a wait on food but we did not experience any. The food was so tasty for a booking of 6 people with kids meals, we were very impressed everything was spot on. We will definitely be back."